Meters

Common questions

My Smart meter isn't working

Read our helpful tips to help you solve the most common smart meter issues.Smart Meter

My Smart energy monitor isn't working

If your smart energy monitor isn’t working, our handy troubleshooting guide will help solve the problem.Smart Energy Monitor

Radio Teleswitch Meters

The Radio Teleswitch Meter signal has started to be switched off and you'll need to upgrade to a smart meter as soon as possible.Radio Teleswitch Meters

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Help with your meter

Pay As You Go

If your meter isn't working

Using your smart energy monitor

Understanding messages on your meter

Understanding Economy 7 meters

Radio Teleswitch meters

Meter replacements

Submitting a credit meter reading online

Meter appointments

What to expect when you get a smart meter

Changing your smart appointment

Smart meter enrolment

After your smart meter installation

Why couldn't my smart meters be installed by the engineer?

My smart energy monitor isn’t working

Remove my electric meter temporarily

Expert guide to reading your meter

Find out how to make changes to your name and email address in your online account.

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