Last Updated: 17th March 2021
Looking after our customers and keeping everyone safe during the coronavirus pandemic is our top priority. We're also keeping an eye on the latest Government lockdown rules and adjusting our services as needed. If your business is affected by lockdown, find out more about the services we're able to offer in the FAQs below.
Please remember to give us an up to date meter reading if you can access your premises and it's safe to do so - especially if your energy use has changed. Then we can send you accurate bills and you'll only pay for the energy you use.
If you need help to pay a business energy bill, change your Direct Debit payments or business debt advice, it's quick and easy to Chat with us. Just click on the blue Chat icon, or visit our financial difficulty page.
We're much busier than usual, so if you're a business energy customer, please help us help those who need us most by doing what you can online - like downloading a bill or statement, paying your bill, managing Direct Debits or submitting a meter reading. You'll find that much faster than calling and it will help keep our phone lines free for vulnerable business customers and emergencies.
Please let us know and provide a final meter reading. You can do this through your online account, or Chat with us. Then we can update your account and send you an accurate final bill so you only pay for the energy you’ve used.
It's quick and easy to Chat with us. Just click on the blue Chat icon. Or visit our financial difficulty page if you need help to pay a bill or debt advice.
We’re operating as normal and COVID-safely for all your heating and hot water emergencies, services and repairs. If you have an appointment booked, we’ll only reschedule if it’s unavoidable, and we’ll always let you know in advance.
Call us on
Or Chat with us when you see the blue icon
Mon-Fri 8am-5pm
If you business is affected by lockdown, see our additional guidance for service visits and boiler installations.
Call us on
Mon-Thurs 8.30am-6pm, Fri 8.30am-5pm
Get a copy of your current or previous business energy bills and statements online. Just log in or register for an online account. It's quick and easy to register - just have a bill to hand.
You can also choose paperless billing and get email alerts when your business energy bill is ready.
Get a copy of your current or previous business energy bills and statements online. Just log in or register for an online account. It's quick and easy to register - just have a bill to hand.
You can also choose paperless billing and get email alerts when your business energy bill is ready.
Please provide us with an up to date meter reading if you have access to your premises and it's safe to do so. Then your bills won’t be estimated and you'll only pay for the energy you use.
You may want to take a photo of your meter for easy reference, remembering that sometimes you need to scroll through the registers to see all the readings.
If you're affected by a local lockdown event, we won't be sending anyone to read your meter. This service will be suspended until the lockdown is lifted in your area.
If you have a smart meter check that the consumption on your bill shows your actual usage. If your bill is estimated, you may be paying more than you need. If you have access to your premises and it's safe to do so, please provide us with a meter reading online until we're able to fix your smart meter.
You can submit your meter readings online or through your online energy account, where you can also set up helpful email reminders when your meter reading is due. If you don't already have an online account, it's quick and easy to register – just have a bill to hand.
See how to read my business energy meter if you need help.
Visit our help page and watch our video for more information.
Please don't worry we're here to help. If you need more time to pay, or your circumstances have changed, we may be able to support you.
Chat with us when you see the blue icon, or visit our financial difficulty page.
You can also make a card payment online, or log in or register for an online account to view and pay your business energy bills, manage your Direct Debits and more.
If you need more help with your business finances Business Debtline is an established charity that provides free, impartial and confidential debt advice to small businesses and the self-employed. Part of the Money Advice Trust.
If you have a query about your home energy bills, go to our British Gas residential website.
If your business has temporarily closed, then turn off all appliances if you have access to your premises. Clear refrigerators and turn them off, switch off air conditioning and all other non-essential equipment.
If your business is open, but you’re working with reduced staff, then think about the way you’re using your business premises. Close off any areas not in use, keep heaters, radiators and air vents clear and avoid draughts by closing doors where you can.
See our business tips and energy saving advice for more help.
To help you during this time it's important that you provide us with up to date meter readings if you have access to your premises and it's safe to do so. That way we can make sure that any bills you receive reflect your change in circumstances.
We recommend you also take a photo of your meter, remembering that sometimes you need to scroll through the registers to see all the readings.
Please login or register for an online account. You’ll receive a meter read prompt and your bill will reflect your correct consumption, so you can avoid an estimated bill. Visit our help & support section for more information.
If you currently pay by BACs or cheque, you might want to set up a Direct Debit to help you manage your payments and get a discount of up to 7% off the cost of your energy.[1]
If you have an engineer appointment booked, we'll ask if:
If you answer 'yes' to any of these questions, we'll work with you to assess your need for an engineer visit before deciding what to do next.
Our engineers will also call you on the day of your appointment and ask the same set of questions, just in case anything has changed.
When an engineer visit's a customer's premises, they'll take extra precautions and will:
We're offering full pay to all employees who are self-isolating or looking after children or other family members during this difficult time. We're also contacting customers before our engineers visit to make sure they haven't been diagnosed with COVID-19, advised to self-isolate or have recently returned from a high-risk area.
We know things are particularly tough for vulnerable customers who need to self-isolate. So we've put processes in place to make sure we can continue to serve and prioritise their needs. And we're also following official health advice and working with industry bodies to look after all our customers during this difficult time. If we all look out for each other, we'll get through this together.
We're here for our customers.
If you have an appointment booked - we’ll only reschedule if it's unavoidable, anda we'll let you know in advance.
If you want to move an appointment to a later date - contact us using the details below and we'll change it for you.
If you need a new boiler - we'll do our best to send one of our commercial engineers out to you as soon as we can. If your business is supporting vulnerable people in the community please let us know. That way we can prioritise your request.
If you have an existing service and repair contract, and your business is closed. If you're not sure of your options contact us using the details below.
Our online security page provides information and guidance about how to identify scam and phishing emails.
For the latest Government advice about financial support schemes, how to make your workplace COVID-secure and how to apply for a grant if you're self-employed visit business-support.
[1] This will be shown as a discount line on your bill. Large customers on our Corporate terms, customers who move to our variable prices or whose variable prices have changed and those we've price matched do not qualify for a Direct Debit discount. Customers who are already in a fixed term contract on or before 17 May 2017 could save up to 6%.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
