Website terms of use

Using our site means you agree to these terms of use

These terms of use set out the terms on which you (you, your, or yourself means the person or business using our website) may use our website and any services provided on or through it (our site), whether as a guest or as a registered user.

By continuing to use our site, you confirm that you accept our terms and agree to comply with them.

You should not continue to use our site if you do not agree to these terms of use.

Information about us

This site is operated by British Gas Trading Limited. We are registered in England and Wales (company number 03078711) and our registered office is Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD. British Gas is a Centrica business.

This site may be used to provide information and other services on behalf of any company in our group. Those companies include British Gas New Heating Limited (company number 06723244) and British Gas Services (Commercial) Limited (company number 07385984). Any reference to we, us or our in these terms of use (and any document referred to in them) includes a reference to these group companies, unless the context requires otherwise.


Other applicable terms

These terms of use refer to additional terms, which also apply to your use of our site. Our privacy policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. Our cookie policy sets out information about the cookies on our website. Other terms may apply to your use of specific services on, or provided through, our site as notified to you on relevant pages of our site.

Where you enter into an energy supply or business services contract with us through our site, then the terms of that contract will be governed separately.

Changes to these terms of use

We may revise these terms of use at any time by amending this page. Please check this page regularly to take notice of any changes we may have made, as any changes are binding on you if you continue to use our site.

Accessing our site

Access to our site is permitted on a temporary basis. We reserve the right to update, suspend, withdraw or discontinue all or any part of our site without notice. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

We may restrict access to some parts of our site from time to time. You are responsible for making all arrangements necessary for you to have access to our site. You are responsible for making sure that all persons within your organisation who access our site are aware of and comply with these terms of use.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights on our site, and in the content made available on it. No rights in respect of those intellectual property rights are granted other than those expressly stated in these terms of use.

You may, subject to the following conditions, including but not limited to, search, view, copy, download and print out content made available on our site for your own personal or business use, and you may draw the attention of others to content posted on our site. Any such use must be on a reasonable, non-systematic basis that is not commercially prejudicial to us.

Our status, and that of any identified contributors, as the owner of the content on our site must always be acknowledged.

"British Gas" is a registered trade mark of British Gas Trading Limited (company number 03078711).

Linking to our site

You may link to our home page, provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association or approval where none exists.

The website you’re linking from must not contain any material that: (a) infringes any intellectual property rights of another person; (b) is defamatory, obscene, offensive, hateful or inflammatory; (c) promotes violence, discrimination, or any illegal activity; or (d) is likely to damage our reputation.

If it does, we may ask you to remove the link from your website.

Our online content

The content on our site is provided for general information only. You are responsible for how you use our content, and you may wish to seek professional or specialist advice before taking, or refraining from, any action based on such content.

Although we make reasonable efforts to update the content on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We will not be responsible, or liable to any other person for the content or accuracy of the content posted by you or any other user of our site.

Our products and services online

We have the right to stop supplying any product or service on our site at any time and without giving notice. If we remove a product or service from our site, we will not be responsible to you.

We can change the prices and details of products and services (and any offers) on our site without giving notice. We only provide products and services when they are available, and we cannot guarantee that they will be. Any details of products on our site are not an offer to sell or buy the products or services. In advertising the products or services concerned may decide to accept or reject your offer.

Your online account

When you register for an online account, you'll need a valid email address to log in and receive email alerts and it’s your responsibility to keep it up to date. Once registered you can access your online account at any time when it’s available.

You must provide true, accurate, current and complete details about yourself and you are responsible for maintaining and updating this information to keep it so. We have the right to restrict access to your online account until such time as your contact information is made current to ensure the security of your account.

We recommend that you keep your password secure. Don’t share it with others, even us, and never write it down. If you think an unauthorised user has tried to access your online account, we strongly suggest you reset your log in password. If we find an unauthorised user has tried to access your account, we’ll lock your account and ask you to reset your password the next time you try to log in.

We continuously review our online service and may deactivate old, unused or duplicate accounts. We reserve the right to refuse use of our online account service to anyone for any reason whatsoever in its absolute discretion.

While you're logged in to your online account, we will use additional data and information about you to help manage your account as outlined in our privacy policy.

Viruses and harmful technologies

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site by a denial-of-service attack or a distributed denial-of-service attack.

A breach of the provisions of this section may be a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them.

We will not be liable for any loss or damage caused by a virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programme, data or other proprietary material due to your use of our site or to your downloading of any content on it or any website linked to it.

Third party links and resources within our site Where our site links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources.

Our limited liability

As far as the law allows, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for:

  • Any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site, or use of or reliance on any content displayed on our site
  • Loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, any indirect or consequential loss or damage
  • A virus, denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or any websites linked to it

Applicable law

These terms of use and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms of use, or their subject matter or formation (including non-contractual disputes or claims).


Last updated: March 2020

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