When you move out take a final meter reading and provide us with your new business address so we can send you your final bill.
A final meter reading will allow us to:
A: Call us the day after you move out. We'll need your:
A: We'll use your meter reading to calculate an accurate bill. This means we can charge you for the energy you've used.
Remember to always get a meter reading when you move in or move out of a business property.
A: We need to know who's legally responsible for the energy supply at the premises so we can contact them. If you're selling a property, ask your solicitor for the new owner's details.
A: Please see What’s my MPAN and MPRN?
A: Please see How to read your meter
If you've got a smart meter take a look at:
A: We'll bill you from the date we‘ve been informed that you're legally responsible for paying for the business electricity and/or business gas at the business premises.
The previous occupier could have given us incorrect or incomplete details.
A: There are no fees or penalties to pay us if you're moving business premises and want to stay with British Gas business before and after you move.
If you aren't staying with us please read I want to leave British Gas business
A: After you call us about your move and we’ll update our records and you'll receive a final bill in the post in 10 working days.
If you have an online account you'll be able to see your final bill online in 3 working days.
A: Once you call to tell us your final or closing meter reading, we'll calculate your final bill. We’ll also send the bill to you in the post. If you pay by Direct Debit, we’ll also cancel that.
If you have an outstanding balance you’ll need to pay this. If you call us about your move you can pay with a credit or debit card over the phone. We'll give you an authorisation code for the payment.
A: Once we calculate your final bill, if we find you're in credit, you'll need to send us your:
so you can get a credit refund.
A: When you move out please take a final meter reading from the smart meter in your old business premises.
To help read your smart meter take a look at:
If your new business premises doesn’t have a smart meter you can request one.
A: If you're receiving bills with accurate meter readings then we know your smart meter is sending signals to us successfully. We can pull a read from the smart meter.
We still advise you to take a final meter reading when you move out. This will help in case there are any disputes with the new occupier.
A: Sorry, you won’t be able to keep the same account number when you move business address. We’ll need to create a brand new account that relates to the new meter at your new business premises.
A: Yes. You can keep the same log in details and access your account anytime 24 hours a day, 7 days a week. All your bills and account history will be saved in your online account, even if you leave us.
If you come back to us and start a new contract, please call us and we can merge both premises. You’ll be able to access details for both premises in your online account.
A: Until there are new owners of the business property you’re responsible for paying for the business energy bills.
Once you have the name, address and contact details of the new occupier, please call us and we’ll update your records
A: Moving out of your current business premises?
Call us on the day after you move out with your:
Mon-Fri 8am-6pm
When you move into new business premises, the existing energy supplier to that property will put you on a deemed rate. Save money by calling us for a fixed price energy plan for your business electricity or gas supply.
Every employer has a legal obligation to maintain workplace gas appliances – we can help with gas safety.
You could lower your energy bills with a new, A-rated energy-efficient boiler specified to meet your business needs.
Take out Business Care and trust our service and maintenance team to help keep your business running smoothly.
Using an online account is the easy way to stay on top of your business energy, while paying by Direct Debit can save you money.
Get into the habit of submitting regular meter readings to make sure you only pay for the energy you’ve actually used.
You can use our online form to request to upgrade to a smart meter.
A: The easiest way may be to ask the landlord or the previous owner or tenant. A recent bill could help identify who your energy supplier is.
Business electricity supplier
To find out who supplies your electricity, you should contact your local electricity distribution company.
You can also use the Energy Networks Association postcode search tool.
Business gas supplier
Call the Meter Point Administration Service to get details of your gas supplier.
You can also call them if you need your Meter Point Reference Number, or MPRN.
Meter Point Administration Service
0870 608 1524
A: If you're an existing customer, and have moved into new business premises and are looking for a quote call us with your:
Mon-Fri 8am-6pm
A: We can provide you with a quote for one or both business electricity and gas.
A: Call us when you move into new business premises. We'll need your:
A: Please call us on the day after you move in as we can only process your move once you’re moved in.
A: If you're an existing customer, have moved into new business premises please call us to tell us your new correspondence address
Mon-Fri 8am-6pm
A: We'll use your meter reading to calculate an accurate bill.
Remember to always get a meter reading when you move in or move out of a business property.
A: Please see how to read your meter
If you've got a smart meter take a look at:
A: We need to know who's legally responsible for paying for the business energy bills on any given date.
For example if you’re a landlord and your tenant has moved out of the business premises, you’ll be responsible for paying for any business energy bills, until you get a new tenant or switch supplier.
When you move into new premises that we supply, if you haven't agreed a contract with us, you'll automatically go on a deemed contract with our deemed rates
Save money by calling us for a Fixed Price Energy Plan for your business electricity or gas supply. Depending on your needs there are a variety of plan lengths available.
A: This is because your account is still open at those premises. We can only close the account after you've told us you're no longer legally responsible for the premises. Please contact us to close the account with the new occupier details.
A: If you've moved into premises that are charged on business rates, you'll need to call us so we can make the account a residential one.
A: If you're receiving bills with accurate meter readings then your smart meter is sending signals to us successfully. We can pull a read from the smart meter.
If your bill shows estimated meter readings then you'll need to contact us with a meter reading.
Despite having a smart meter, our advice is always take an opening meter reading when you move in.
A: If you're an existing customer and have more than one business account with us please call us to merge your sites in one online account with one log in.
A: First find out who supplies the business electricity and/or gas to the additional site, by visiting the Energy Networks Association (ENA) website.
If you’re an existing customer and would like to get a quote for an additional business premise please call us.
Mon-Fri 8am-6pm
A: It's the landlord’s responsibility to ensure there is a valid gas safety certificate for the business property. See our Business Care with gas safety check.
A: Moving into new premises?
Call us after you move into your new business premises with your:
Mon-Fri 8am-6pm
* Call charges may apply