Moving business premises

A: The easiest way to pay your final bill is by calling us. We'll calculate your final bill and you can pay the amount with a credit or debit card. We'll give you an authorisation code for the payment. If you pay by Direct Debit, we’ll also cancel that.

You can also organise final payment by post. If this is how you tell us about your business move, we’ll calculate your final bill and send it to you. You’ll need to pay any outstanding balances.

Remember you can make a payment online.

A: If you call us, we'll calculate the final bill when you’re on the phone and can send you an email copy of it. When any outstanding balances are paid, we'll give you an authorisation code confirming the details.

A: We use your meter readings to calculate an accurate bill. This means we can charge you for the energy you've used. If we incorrectly estimated your bill we'll give you a refund. Remember to always get a meter reading when you move in or move out of a business property.

A: We need to know who’s legally responsible for the energy supply at the premises so we can contact them. If you’re selling a property, your solicitor may be able to provide this information.

A: We need to know who has legal responsibility for the energy supply at the premises on any given date. If we know this we can make switching energy supplier easier.

When you move into new premises that we supply, if you haven’t agreed an alternative plan with us, you automatically enter into a ‘deemed’ contract and go onto our ‘deemed’ rates. This is because you’re ‘deemed’ to have taken the energy supply from us. Deemed rates are variable rates and are higher than our fixed price, fixed term rates.

We’d like to give you a quote for a fixed price contract for a defined period of time. This type of contract could help you benefit from lower prices and avoid price changes for the length of your contract. If you want to switch suppliers, you'll need to write to us 30 days before you want to leave and pay any outstanding bills.

A: If you’ve moved into premises that are charged on business rates, you’ll need to call us so we can make the account a residential one. The transfer process usually takes about 21 days to complete. During this time you’ll be on our standard domestic tariff, unless you’ve agreed a contract with us.

A: Yes, you’ll need a new contract if you change the legal entity of your business e.g. if it changes name or if it changes from being a sole trader to a limited company. In such cases, we’ll close your existing account and open a new one for the new business entity.

A: This will be because your account is still open at those premises. We can only close the account after you’ve told us you’re no longer legally responsible for the premises, and when you've paid the final bill or received any credits to your account. If you're still being billed, please call us so we can help you close the account.

A: We’ll bill you for the period when you’re legally responsible for the energy supply at the premises, which may not be the same as the date when you actually moved in or out.

In some cases the previous occupier, or the occupier’s representative, may have provided some information that may be incomplete, or that may be different to the information you’ve provided.

To help us bill you accurately and resolve any conflicts of information, we may ask for a photograph of your meter read or proof of tenancy e.g. a lease agreement, or a solicitor’s letter.