You’re considered a micro business if:
See the standards, rules and guidelines set out by the energy regulator Ofgem, to help,support and protect micro businesses.
Suppliers are required to:
It is useful to have to hand the amount of energy you use a year in kWh and the date your current contract ends. Then you can:
Ofgem's Standards of Performance offers micro businesses certain guarantees if we miss or cancel an appointment with less than one working days' notice.
Standards of Conduct is a Licence condition that requires all energy suppliers to treat customers fairly regarding billing, energy contracts and switching.
The key principles:
Ofgem has set out back billing rules to help with problems caused by receiving a 'catch up' gas or electricity bill.
We want to sort things out quickly for you
We'll make every effort to get your complaint sorted within a day of getting it. But, sometimes it can take a little longer.
If you're a micro business and we haven't been able to sort things out within 8 weeks, or we can't agree a way forward with you (we call this 'deadlock'), you have the right to pass your complaint to the Ombudsman Services: Energy.
The Ombudsman is there to help sort out disputes between energy suppliers and their customers. Their service is free to use and they're totally independent - they don't take sides and their decisions are based only on the information they have.