We email you for lots of reasons, like letting you know when your next bill is ready, confirming a payment or telling you about new offers we think you might like.
The most important thing to be wary of is website links. Most of the links in our emails will take you to the British Gas business website (www.britishgas.co.uk/business) – but there are a few rare exceptions.
Whenever you hover over a link, you might see a redirect link from your internet service provider, which starts with something like this:
They will recognise phishing emails and warn you if they think it's suspicious. And if it's a genuine email from British Gas business, you'll see our domain name within this link (britishgas-ukb-prod). But some providers don't use redirect links. So instead, you should see britishgas.co.uk when you hover over a link.
If you're in any doubt, don't click on any links. And if you get an email asking for payment, open a new web browser and access your account directly from the britishgas.co.uk/business website. There you'll see any genuine outstanding payments or transactions you need to make.
Remember: If you're in doubt over any email claiming to be from us, don't click any links. Please attach it to a new email and send it to firstname.lastname@example.org. Then delete it straight away.
Sometimes criminals use scam emails or text messages to distribute malicious software or 'malware'.
Their goal is often to convince you to click a link. Once clicked, you may be sent to a dodgy website which could download viruses onto your computer, or steal your passwords and personal information.
These attachments or links will attempt to download malicious software onto your computer that could allow criminals to capture what you type, or compromise your personal files.