Online security

 

How to spot a scam email

  • Poor grammar or spelling
  • It addresses you as 'Dear customer' or similar, rather than by your name
  • It asks you to update or confirm your details
  • You're not expecting the email but it asks you to open an attachment or click on a link (see Malware, below)

A scam email may have a link to a website that looks legitimate. But if you can't see our website address in your browser's address bar, it isn't our site.

Our website address begins www.britishgas.co.uk/business. The 'britishgas.co.uk' part comes at the beginning of the address – not www.someotheraddress.com/britishgas.co.uk or www.britishgas-somethingelse.com.

Malware

Sometimes criminals use similar methods to scam emails to distribute malicious software or 'malware'.

This method will typically include an attachment or a link that you're enticed to click on, for example, a file called 'invoice.doc'.

These attachments or links will attempt to download malicious software onto your computer that could allow criminals to capture what you type, or compromise your personal files.

How to keep yourself protected:

  • Never click on links or attachments that you aren't expecting
  • Disable the use of 'macros' in Microsoft Office documents
  • Always make sure your software is up-to-date
  • Always run an up-to-date virus checker

How can I check if the email I received is a legitimate email from British Gas or if it is a phishing email?

We may email you for many reasons, like letting you know when your next bill is ready, confirming a payment or telling you about new offers we think you might like. Here is how you can tell that the email is really, legitimately from us:

Existing customer

  1. Our emails will always address you by name.
  2. If the email is about your account, it will have your British Gas Customer account number.
  3. We'll include our registered trading address at the bottom of the email:
    British Gas is a trading name of British Gas Trading Limited Registered in England and Wales: No. 3078711 Maidenhead Road, Windsor, Berkshire, SL4 5GD
  4. We will never ask you to claim a refund, or pay a bill via a link in an email
  5. If we email you about your electricity supply, we'll always include a reference at the bottom of the email for our fuel mix. This would look like the following:
    For more information about the mix of fuels used to generate our electricity, simply visit britishgas.co.uk/business/fuelmix

Non customer emails

  1. We'll always give you the option to opt out and unsubscribe from further emails from us.
  2. We'll include our registered trading address at the bottom of the email. This is:
    British Gas is a trading name of British Gas Trading Limited Registered in England and Wales: No. 3078711 Maidenhead Road, Windsor, Berkshire, SL4 5GD
  3. If we email you about how we provide electricity, we'll always include a reference at the bottom of the email for our fuel mix. This would look like the following:
    For more information about the mix of fuels used to generate our electricity, simply visit britishgas.co.uk/business/fuelmix

If you're not sure, then type www.britishgas.co.uk/business directly into your browser and log in to your account from there, rather than clicking on a link

For more information on how to protect yourself and your business online, visit Get Safe Online

If you receive a suspicious email please make us aware and report it to phishing@centrica.com

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