Problems with my online account

 

I can't log in to my online account

If you've registered for a British Gas business online account but can't log in, check that the email address you've entered is the one you used to register. If you're unsure, you can retrieve your email address online using your British Gas business account number:

Retrieve my email address

Check your password if you're sure you've entered the right email address. You can reset your password if you’ve forgotten it:

Reset my password

If  you've just registered for your online account, you need to activate your account before you log in for the first time.

Check your inbox or junk mail folder for an email that says 'Activate your online account' then click the link inside it.

If you've already activated your account and you still can't log in, make sure you're logging in with the email address and password you registered with.

How do I unlock my online account?

Your account will automatically unlock one hour after you locked it.

Why can’t I see my latest bill online?

It can take up to two days for a bill to appear online.

Please wait 48 hours then check again. If you still can’t see the bill then, you can request a copy of your latest bill online.

Why can't I see all my accounts in my online account?

When you're logged into your online account, you can go to 'Additional account request' and add an additional account there.

Need more help?

If you're still having problems with your online account, call us on 0330 1000 222, Mon-Fri 8am-6pm, Sat 9am-1pm.