See the definition of a micro business and the standards set by Ofgem that offer protection
See the standards, rules and guidelines set out by the energy regulator Ofgem, to help support and protect micro businesses.
Comparing and switching energy supplier or tariff is straight forward and could help you save money on your gas and electricity bills. To compare business energy, it's useful to have to hand the amount of energy you use a year in kWh and the date your current contract ends.
Then you can:
Comparing and switching energy supplier or tariff is straight forward and could help you save money on your gas and electricity bills. To compare business energy, it's useful to have to hand the amount of energy you use a year in kWh and the date your current contract ends.
Then you can:
Ofgem's Standards of Performance offers micro businesses certain guarantees if we miss or cancel an appointment with less than one working days' notice.
Standards of Conduct is a licence condition that requires all energy suppliers to treat customers fairly with regard to billing, energy contracts and switching.
The key principles
If you're a micro business and we haven't been able to sort things out within 8 weeks, or we can't agree a way forward with you (we call this ‘deadlock’), you have the right to pass your complaint to the Ombudsman Services: Energy.
The Ombudsman is there to help sort out disputes between energy suppliers and their customers. Their service is free to use and they're totally independent – they don't take sides and their decisions are based only on the information they have.
