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Statement from British Gas Business

“British Gas Business utterly refutes any suggestion that energy contracts have been negotiated inappropriately with our business customers, or that customers are misled in any way over prices.

“Our British Gas Business sales agents do not ‘target’ charities. Since the suggestion by The Daily Mail that charities might have lost out by paying higher prices, we’ve carefully analysed more than 220,000 small business sites that we supply. The data contradicts the allegation -- in fact, it shows that charities tend to get a better than average deal.

“Every part of the sales process is recorded and monitored. British Gas Business is leading the way increasing transparency in this highly regulated and competitive market. We’ve already announced we’re significant reducing the level of commission for our sales agents, and by the end of the year we’ll have removed negotiation entirely for our smaller business customers.”


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