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British Gas creates 87 new jobs in Wales to further improve customer service

Britain’s biggest energy supplier, British Gas, has today announced plans to recruit around 87 new people this year at its Cardiff contact centre, in a move further to improve customer service.

The new jobs are part of British Gas’ investment in 300 new roles across the UK, and come in addition to the company’s recent recruitment of 300 customer service advisors across England, Scotland and Wales.

Lynda Campbell, Regional Director for British Gas in Wales, explained: “Our customer service team is vital to the success of our company, so we’re very pleased to be creating more new roles for advisors in our award-winning contact centre in Cardiff.

“By ensuring we have the right people with the correct knowledge and expertise to help, we can make certain our customers get a quick response and resolution to their queries.

These new jobs are critical to helping our customers with everything from bills and boiler breakdowns, engineer visits and energy efficiency, so we’re looking for people dedicated to providing excellent service.”

In addition to the newly created roles, British Gas is also undertaking its annual customer services recruitment drive across all of its contact centres in the UK, in order to support its customers throughout the winter.

The company is also creating roles at its Edinburgh, Uddingston, Manchester, Stockport, Leeds, Leicester and Oldbury contact centres.

As part of British Gas’ commitment to skills, all new employees will undertake a comprehensive training period where they will be given the knowledge and expertise to deliver an excellent customer experience. British Gas employs more than 28,000 people in the UK.

For further information, visit or follow @britishgasjobs on Twitter.

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