With a very large and geographically diverse portfolio, Betfred’s Estates team have two key requirements from their energy supplier; competitive pricing and high-quality customer service.

Competitive pricing has been an important part of British Gas’ business offering for many years. We’re also committed to delivering the best possible customer service, as demonstrated by the way our Customer Managers worked closely with Betfred during a challenging period.

Contract Overview
Number of Sites: Circa 1,700 shops across the UK
Contract Type: Flexible Procurement of electricity

The Challenge
With a portfolio of over 1,700 sites, including data centres, offices and high street outlets, it’s not surprising that great customer service and account management is crucial for Betfred when choosing an energy supplier. However, as a savvy northerner, reducing spend is never far from Estate Manager Len Hodges’ mind:

“We want the best of both worlds, really. We need good quality service but we’re also running a business. Price counts.”

Image source: The Lanes

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