We’re working hard to improve the way we do things across the business to make your energy experience better. These improvements are part of a bigger long-term plan to make the service you receive more efficient and our processes easier to use. However, to make sure we’re doing everything we can, we need to know what’s working and what isn’t.
That’s why we’ve created a new, more convenient way for you to give us your feedback. During the year we may email you a direct link to a survey with questions about a service you’ve just used. It’s your opportunity to share your thoughts and experiences, at a time that suits to you. Our surveys are quick and simple and we won’t send you any more than four a year.
Your feedback is making a difference
We understand that one of the most important parts of any survey is having the confidence that the information you give is being used. That’s why we have a trusted system in place that means your feedback is heard and used to improve the way we do business. By letting us know what you think, we’ve already made our billing and online service easier for you to use.
Look out for our next surveyâ€¦
Our surveys only take a few minutes to complete, so if you spot one in your inbox please fill it in and help us make the service you receive better.