Boiler breakdown?  Help speed up the fix

Cat on radiator

With frosty mornings and icy winds picking up, we’re all starting to remember just how much we rely on our heating systems throughout the cold winter months.

Unfortunately, it’s during the winter months that most heating systems break down.  But we’ve got one major asset that helps us get the right parts to you quicker, so your business heating gets working again.

Europe’s largest distribution centre

Our National Distribution Centre (NDC) sends out 35,000 parts a day to more than 800 sites across the country. This means that our engineers get the parts you need more quickly than if they had to order from a third party.

In winter, the NDC holds a huge £25 million worth of stock. With a footprint of around 175,000 square feet, it’s the largest distributor of gas and electrical parts in Europe, covering an area that’s roughly equivalent to three football pitches.

Get new parts in less than 24 hours

We built the NDC in Leicester, the centre of the country’s road and rail network.

That means when your domestic or business British Gas engineer orders the parts you need, we can deliver them from the centre overnight, and they’ll arrive at your local depot early the next morning, ready for your engineer to get your business’s heating back on as soon possible.

The centre is open 24 hours a day, 7 days a week – and more than 99% of the time, we’ve already got the part you need in stock. So you won’t have to freeze while we order a replacement from another merchant.

Keeping you warm, no matter what

It’s extremely rare that we don’t have the parts you need at our distribution centre.  But we don’t like to leave our customers without heat – so we give away 75,000 portable heaters each year.

‘Our customers need our help every single day,’ says Matthew Bateman, a managing director at the centre.  ‘Whether they’re in Inverness or Land’s End, the National Distribution Centre ensures we can deliver great service to our customers by getting parts to them quickly, when they need them most.’


£25 million of parts, 35,000 parts a day, 800 sites, 75,000 heaters, 99.7%

– “under 24 hours” is based on engineer ordering by 8pm, parts arriving at depot by 7.45am, presumably fitting them later that day

The views, opinions and positions expressed within the British Gas Business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas Business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. For more information about the mix of fuels used to generate our electricity simply visit You can find information about how to make a complaint at