As part of the British Gas Business Meets series, businesses are interviewed to find out what makes them successful. We talked to Paul Kollnig from M2 Computing:

Tell us about your business and what you do day to day?Paul Kollnig Interview - British Gas Business

We provide IT support and consultancy services to SMEs in London, Surrey, Sussex and Kent.

For the majority of clients, we serve as their outsourced IT department. We make recommendations and implement the latest technology to help their business grow.

We’re also an accredited Microsoft Cloud Productivity and Solutions provider with experience in migrating companies across to Microsoft Office 365.

We offer fully comprehensive IT support, so every day for us is different. We could spend one day talking a customer through the latest hybrid cloud back-up solution and the next configuring a new laptop.

How long has M2 been running?

The company was originally founded by Managing Director Greg Roffe in 2000. He formed the business following a long career in IT with IBM dealerships and working on global projects at Bausch and Lomb.

He used his IT management skills to give small businesses the full support and services of a corporate IT department, at a fraction of the cost.

How important is energy to M2?

Increasingly our clients are concerned about energy efficiency, easing their overall running costs and reducing their carbon footprint.

We look to recommend hardware and IT solutions that fit this brief without impacting on the overall performance.

How many people work at M2 Computing?

There are twelve of us working at M2. Last May we recruited two ‘IT Systems and Networking Apprentices’ under the Government apprenticeship scheme.

Jake and Tim joined our team and have been invaluable ever since.  They arrived with bags of enthusiasm, and were keen and willing to learn the role as they went along.  They’ve received some excellent personal feedback from our clients and we couldn’t be happier with how they are developing.

How can M2 add value to SMEs?

Small businesses usually start with a great service idea or product.

The business then grows with the technical, practical and managerial skills of the Directors. The ambition at this stage is focussed on gaining market share and building revenue.

Often in these situations, IT and technology take a back seat. But as the business grows, they will need IT expertise and support.

M2 Computing offers SMEs the essential IT advice, skills and experience they need at a far lower cost than employing an IT Manager and support staff.

Do you supply mainly to SMEs or larger businesses?M2 Computing - SME - British Gas Business

We specialise in supplying IT support and consultancy services to small- to medium-sized organisations.

What has been your biggest challenge?

You could say our biggest challenge has in effect become our USP, whereby we try to help businesses transform IT from a back office cost to a business enabler.

In many businesses IT is viewed as a facility and connectivity as a utility. Strategy is sidelined and the function is governed by intense cost scrutiny.

We take away the complexity of technology, making it easier for businesses to understand and embrace.

Essentially, we help businesses use IT as a catalyst for growth by putting together systems that deliver real competitive advantage.

Advice to small businesses?

Over the past few years IT has evolved from a capital-intensive function with loads of equipment onsite requiring round-the-clock administration, to a nimble operation with on-demand capability.

Businesses should evaluate the benefits of on-premise, hybrid and cloud solutions to determine what is best for them.  And always focus on the user experience, because sacrificing usability is a false economy that’s difficult to reverse.

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