I’m delighted to say that last week British Gas Business was ranked number one for SME customer satisfaction, and number two for corporate customer satisfaction, in Datamonitor Energy’s annual B2B customer satisfaction research. It’s great to see such a ringing endorsement of BGB in an independent poll.
Receiving this feedback from our customers is extremely important to us. We received positive comments about our high level of customer service, which is something we’re proud of and are always aiming to improve.
Our customers also said that we offered very competitive pricing.
But we believe there’s lots of work still to do to if we’re to deliver the kind of service you rightfully expect from the best of your suppliers – and not just energy suppliers. We’re constantly listening – using the Net Promoter Score measure – to find out how our customers feel about us. We then use the feedback you give us through these NPS surveys to put you (the customer) at the heart of everything we do – always striving to improve our service.
So while we’re genuinely happy to be number one in this survey, we know we still have improvements to make. You can read more about our plans to improve the service we provide in my last post and as I mentioned last time, I’m always happy to talk directly with our customers through any channel.