De-aggregated gas meter changes

Deaggregated meters

There is an industry-wide initiative being carried out by Xoserve and Ofgem to de-aggregate all gas supplies – an aggregated supply point is where multiple gas meter points are grouped together to form one supply point. Around 15,000 gas meters will be changed in stages, affecting around 6,500 customers.

Customers with aggregated gas supplies, where we charge collectively for gas used, will be charged at individual meter points instead. Customers’ bills will be consolidated into one, but we’ll be showing and charging gas consumption at individual meter point level. Each meter point will have a separate invoice, all of which will be consolidated into a collective invoice.

As a result of these changes, we’ll no longer accept customer requests to aggregate their gas meter points and will suspend selling aggregated meter points to our SME customers between 19 June 2015 and 1 October 2015.

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