Finally, someone that understands your business

It became clear after listening to what our customers had to say about the energy industry that the challenges facing business vary greatly from one sector to another. The retail industry, for example, has very different needs to the manufacturing industry – from energy use to business hours. Even building types, from a head office to a remote power station, create a range of issues that need to be managed individually. That’s why we’ve used our industry knowledge to build dedicated sector teams. So when you work with us, you’ll have support from a network of experts who are experienced in dealing with the issues that are important to you.

What can we do for you?

Guidance on legislation
We can advise you, in plain English, on energy legislation together with any rules and regulations that apply to you.*

•    We can give landlords and local councils energy reports for the Energy Performance of Building Directive

•    If you are a charity, we can help with complex VAT rules

•    If you are a large organisation, we can help schedule Carbon Reduction Commitment reporting into regulatory timetables.

Understand your complex organisational structures
If you’re in the retail business, for example, sector teams can adapt your portfolio reports to franchise, regional or national businesses.

Support with large portfolios
Large, complex or changing portfolios can be time-consuming to manage, especially when it comes to billing. Our step-by-step process for everything from new contact details to final readings streamlines every changeover.

Understanding different site types
Our industry knowledge means we can offer solutions that help make sure your meters are read regularly, helping you to meet your corporate responsibility goals. If you’re in the utilities or telecommunications sector, for example, different site types can present challenges in how your meters are read.

We’ll also cover all safety aspects before a site visit to make sure both parties understand the environment they’re entering. We’ll work with you to identify potential hazards and remove unnecessary dangers that could lead to a disruption in your supply.

Smart meters
With a smart meter your bills are more accurate, so it’s easier to understand your energy consumption. We can look at your bills and help to find new ways of saving you energy. If you’re in the property management or retail industries, for example, having a smart meter makes it easier for you to keep track of tenant changeovers or energy usage for each of your stores.

Service tailored to your trading times
By understanding your organisational structure and trading times, we help you minimise downtime and keep you open for business. For example, for retail and services industries and schools, we make sure that installation, exchange and removal of meters take place at a time that best suits you.

Accurate billing
Giving your meter readings online is quick, easy and will save you time. You can also view and ask for copies of your bills and request energy reports. These regular meter reads will help to ensure you receive an accurate bill each time.

Coming soon…
We’re working on upgrading our website so you’ll be able to manage your portfolio when it suits you. You’ll be able to manage your Direct Debits or pay a bill, request a quote, track your portfolio and even chat to us live.

*The advice we give is designed to be a useful guide and for information only. It is should not be treated as legal advice and where appropriate you should always seek independent advice. 

The views, opinions and positions expressed within the British Gas Business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas Business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. For more information about the mix of fuels used to generate our electricity simply visit You can find information about how to make a complaint at