By the end of a hot summer, we can feel ready for the cooler weather and a little relief from the heat. While the intense heat comes with its own set of challenges, the cold weather creates particular concerns for our most vulnerable communities. The elderly, the very young, and the ill are more susceptible to the cold if a heating system breaks. Electric fan heaters are good to keep around but at best they are a temporary solution.

We try to get to our customers promptly and courteously, but we recognise the importance of restoring heat quickly to businesses that serve vulnerable people.

Recently the Abbeyfield Residential Care Home in Towyn, Wales, experienced a malfunction in their gas boiler system. This affected both the heating and hot water systems that provide heat and hot water to nine separate residences. The facility provides independent living without the need to maintain their own homes or deal with daily cleaning and cooking. The heating system for such a location is complicated, and heat is crucial, so their management contacted us immediately to ensure the health and safety of their residents.

You may have noticed that older people tend to get colder quicker. As we age, our skin actually becomes thinner, and poor circulation is far more common. This leaves them more vulnerable to cold weather. They also often have compromised immune systems that are more susceptible to sickness. Being cold for an extended period can also weaken a body’s resistance. Not having heat, even for a day, can be very uncomfortable and potentially cause health problems.

Our team responded right away to get an engineer out to resolve the problem. Kevin went immediately to work to diagnose just where the malfunction had occurred. Because of the nature of the facility, he also worked to respect the privacy of the residents.

Kevin found the source of the malfunction, fixed the problem, and depressurised the system. With the assistance of the management, he then went to each of the individual residences to make sure their homes were warming up quickly. While there, he went the extra distance and chatted with all of them. The residents appreciated his knowledge and ability to resolve the problem quickly, but almost as important, they appreciated his caring and willingness to take the time to check in on each one of them.

As we approach the holiday season, as well as winter, it is a good time to stop and reflect on how we can better care for the most vulnerable among us. We are proud to do our part to help keep our communities, safe and warm. We know your business is a big part of making the community better too. Be assured that, no matter what your business is, we will always respond quickly and work efficiently to make sure you have the energy services you need to keep your business running smoothly and your staff and customers happy, warm, and safe.

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