Making things easier for you in 2014

Over the past year we’ve been listening to your feedback and investing in the things that matter most to you. It’s clear you wanted us to make things easier, so we’ve been working hard to give you a better energy service. Billing, service and communications have become priority areas of improvement and we’re confident that you’ll start to see positive changes throughout 2014.

New, easier to understand bills – based on your feedback we’ve created a new look bill that’s clearer to read and understand. SomeiStock_000010494995Small customers have already started to receive them and we’ve had some positive feedback about the improvements.

More accurate bills –improvements to our systems also mean you’ll get more accurate and fewer estimated bills.

New online services – managing your account at a convenient time will be easier than ever thanks to changes coming soon to our online service. Soon you’ll be able to amend your Direct Debit, pay bills and submit meter readings, which means you’ll be able to do even more at a time that suits you.

Improved website – we made changes to britishgas.co.uk/corporate. It’s now even easier to navigate with more useful information and energy saving advice.

If you have any questions about these changes speak to your Customer Relationship Manager. You’ll find the contact details on your latest bill. We’re here to help.

The views, opinions and positions expressed within the British Gas Business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas Business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. For more information about the mix of fuels used to generate our electricity simply visit britishgas.co.uk/business/about-us. You can find information about how to make a complaint at britishgas.co.uk/business/complaints.

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