Making things easier for you in 2014

Over the past year we’ve been listening to your feedback and investing in the things that matter most to you. It’s clear you wanted us to make things easier, so we’ve been working hard to give you a better energy service. Billing, service and communications have become priority areas of improvement and we’re happy that you’ll start to see positive changes throughout 2014.

New, easier to understand bills – based on your feedback we’ve created a new look bill that’s clearer to read and understand. SomeiStock_000010494995Small customers have already started to receive them and we’ve had some positive feedback about the improvements.

More accurate bills –Improvements to our systems also mean you’ll get more accurate and fewer estimated bills.

New online services – Managing your account at a convenient time will be easier than ever thanks to changes coming soon to our online service. Soon you’ll be able to amend your Direct Debit, pay bills and submit meter readings, which means you’ll be able to do even more at a time that suits you.

Improved website – We made changes to It’s now even easier to navigate with more useful information and energy saving advice.

If you have any questions about these changes you can speak to us on 0800 9756 450, we’re here to help.

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