Robin Hood Energy customers – welcome to British Gas business

Robin Hood Energy - a not for profit company - Robin Hood Energy customers – welcome to British Gas business

British Gas today completed on the purchase of the customer base currently supplied by Robin Hood Energy. Read the official announcement.

The sale will complete on the 16th September 2020, with customers moving across to British Gas, part of the Centrica Plc group, over the coming months.

What tariff will customers of Robin Hood Energy be offered?

In welcoming Robin Hood customers to British Gas, they will be offered a tariff equivalent to the one they currently have with the same terms and conditions. As a new customer to British Gas they will have access to the same great benefits that our current business customers enjoy, as well as being able to access a range of products and services developed specifically for the business market.

Chris O’Shea, Group Chief Executive of Centrica commented that “We are putting customers at the heart of everything we do, and we will make this a smooth transition”.

Once the business customers from Robin Hood have moved into the British Gas business portfolio, they can sign up for an online account link. This service will give them access to:

  • View their bills
  • Submit a meter reading
  • Pay a bill or set up a new Direct Debit
  • Sign up to paperless billing
  • View their energy consumption

What will happen to existing customers’ Direct Debits?

If you’re an existing Robin Hood customer and have a Direct Debit, in place already, this will be transferred at the same time as your supply moves. There is no need to cancel any existing Direct Debit instructions that are already in place. If you have a credit balance or are due a refund, this will be protected and transferred at the same time.

All our new Robin Hood business customers can visit our frequently asked questions for more information and our experienced team are also on hand to help.

Finally, if you’re an existing Robin Hood business customer welcome to British Gas business. Over the coming weeks you will be receiving more information from us regarding your account and to make sure we have all the right contact details in place for your business.

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