As we reach the end of the year, I wanted to reflect back on the work we’ve been doing to support our business customers.
Our top priority this year has been to improve the level of customer service we provide to you, following the investment in our new billing system. I’m pleased to say that the majority of issues we have faced are now resolved, and many customers are telling us that they’re seeing billing improvements and a better quality of service.
In particular, we’ve found that many SME customers are taking advantage of our new online account management service – more than 70,000 in fact. From submitting meter readings through our app to setting up a direct debit online, this new online service makes it quick and easy to manage your energy account. I’d encourage you to sign up if you haven’t done so already. Simply go to britishgas.co.uk/business/register and enter your details.
We’ve also been working hard to make our contracts as simple as possible. As you may know, we no longer automatically renew your energy contract, meaning you have the opportunity to make sure that you’re on the best contract for you. This year has been the first full year of this process, and we believe this marks a positive milestone for customers and the industry.
In terms of pricing and offers, I’m pleased to say that our average new energy contract prices have decreased by nearly 3% for electricity and more than 10% for gas compared to this time last year, demonstrating that we’re committed to providing competitive prices to our customers. And many have been taking advantage of our new offers, including our simplified Careplan boiler service and maintenance proposition.
I’m very excited about our plans for next year, and look forward to sharing those with you soon. I wish you a very happy and prosperous holiday season and a successful 2016.