As we reach the end of the year, I wanted to reflect back on the work we’ve been doing to support our corporate and industrial business customers.
Our priority this year has been to improve the level of customer service we provide to you, following the investment in our new billing system. I’m pleased to say that the majority of the issues we faced have now been resolved, and many customers are telling us that they’re seeing billing improvements and a better quality of service.
That being said, we do know that we still have work to do and I want to thank all of our customers for their patience and support this year.
We also know that we need to respond to your changing energy needs, particularly concerning on-site energy generation and demand-side management. I was very excited to be part of our parent company Centrica’s announcement regarding a new Distributed Energy and Power division in the summer. This new area of our business will build on the work we already do with business customers by providing a more comprehensive energy management service which will allow you to generate, manage and store energy onsite more easily.Â We’ll also provide the tools to use energy efficiently and sell back any surplus energy to the National Grid. Â There will be more to come on this in the New Year.
Next year is also going to be a busy one for the energy industry more generally, and there are many discussions and changes that may impact you and your business. Safe to say, we will be in touch to explain any changes in good time.
I wish you a very happy and prosperous holiday season and a successful 2016.