Smart meter roll out by 2020 – how to get your free upgrade

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We’re rolling out Smart meters across the UK, as the Government requires every home and business to benefit from Smart meters by 2020. But what are the benefits to your business and how do you get one?

The national Smart meter roll out

Why are you getting a Smart meter

Since it was announced that all properties are to have a Smart meter we’ve installed over 400,000 of these Smart meters in businesses across the UK. These customers are now benefiting from automatic meter readings which are sent securely from your Smart meter to us, so you have more time to focus on your business.

What’s a Smart meter and how does it work?

Smart meters are the next generation of meter technologies and are changing the way many businesses manage their energy. They work by transmitting meter readings directly to us via a SIM card in the meter, just like a mobile phone. Smart meters mean less time sending manual meter readings and more accurate bills, so you only pay for what you use and can budget more easily.

How do I get a Smart meter?

Smart meter upgrades are free if you’re a British Gas customer. Appointments are typically available within a week of calling. You can choose a two-hour appointment window to minimise disruption to your business.

We will be contacting all customers to arrange Smart meter installations between now and 2020. If you are an electricity customer and would like to be upgraded to a Smart meter now, please let us know by completing the online form using this link –

We will let you know when smart gas meters can be requested.

Still have a few questions? Maybe these will help…

How long will it take to install my Smart meter?

It takes around an hour to install. During this time your energy will need to be turned off for around 40 minutes.

Who will install my Smart meter?

A fully trained engineer from one of our trusted installation partners – they’ll share their expertise to show you how your new Smart meter works.

Do I need to have a good mobile signal?

Yes. Smart meters can use a variety of mobile networks and our engineer will choose the best. If you think you’ll have a signal problem, please let us know.

Do Smart meters reduce energy costs?

A Smart meter will not reduce your energy costs, but the accurate energy data can help you manage your energy usage and reduce your bills.

Will I still get estimated bills?

We’ll take a remote meter reading for accurate billing. Occasionally the mobile signal may drop. If this happens, your bill will be estimated.

What if there’s a problem with my Smart meter?

If your meter hasn’t been connected properly or isn’t working correctly, we’ll fix it for you – free of charge.

Find out more about Smart meters and the national roll out

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