Tag Archive: Customer Feedback

A business move for savings

Find out what Primrose Windows had to say about the importance of energy for their business and how it influenced their business decision making.

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20,000 customers now signed up to manage their business energy online!

When you're running a business, we know that time is money. That's why we've made it faster and easier for you to manage your business energy through our new online account service.

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British Gas changing to make things easier for customers

Last week the Federation of Small Businesses (FSB) released the results of some research carried out with their members, which uncovered how much work they felt the energy industry had to do in order to create a fairer and more transparent market. I read the report with interest, and agree that the business energy market is highly complex. All energy companies have much more to do to meet the needs of small business customers.

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Stephen’s view – The business energy debate

British Gas Business Managing Director, Stephen Beynon, joins the ongoing energy debate in detail. Energy has once again been at the forefront of news headlines and in this article, Stephen responds to the energy issues that have been raised recently.

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British Gas tops Datamonitor customer satisfaction poll

British Gas Business has been ranked number one for SME customer satisfaction, and number two for corporate customer satisfaction, in Datamonitor Energy's annual B2B customer satisfaction research, Stephen Beynon, Managing Director for British Gas Business, explains.

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What Stephen says

Stephen Beynon, Managing Director at British Gas Business, discusses why he joined the company and the differences he wants to make for the customers. He's passionate about this and determined to change your perception of our business and the B2B energy industry as a whole. He says that 'at British Gas Business, we're absolutely determined to re-build the trust in energy industry through doing what's right at all times'.

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A survey that’s good for business?

We're working hard to improve the way we do things across the business to make your energy experience better. These improvements are part of a bigger long-term plan to make the service you receive more efficient and our processes easier to use.

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Making things easier for you in 2014

Over the past year we've been listening to your feedback and investing in the things that matter most to you. It's clear you wanted us to make things easier, so we've been working hard to give you a better energy service.

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Current issues, live debate, real changes

How would you like to get involved in our next live online debate, Q&A or forum discussion on the BGB Business Engagement Panel? It's your chance to help change the way we do business and talk about issues that matter most to you. Service? Billing? Renewals?

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Making things easier for you in 2014

Over the past year we've been listening to your feedback and investing in the things that matter most to you. It's clear you wanted us to make things easier, so we've been working hard to give you a better energy service.

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