We spoke to you at the beginning of the year about the series of improvements we’re introducing to your business energy service. Now that the first phase of improvements is underway, we’d like to explain a little more about what these improvements are, how they will affect you and what benefits you can look forward to over the coming weeks and months.
By listening to your feedback, we recognise that billing, service and communications are the priority areas of improvement. So far this year, we’ve already made positive changes to many of the things that matter most to you, including:
â€¢ A new, clear and accurate bill – based on your feedback we’ve created a new look bill that’s clearer about how much energy you’re using. Improvements to our systems also mean bills are directly linked to your meter readings, so you’ll get fewer estimated bills.
â€¢ New online services – managing your account online at a time convenient to you is now much simpler. You can easily submit single or multiple meter readings, amend your Direct Debit and pay bills. You can also view and download account summaries and bills and see energy consumption graphs to keep track of your energy usage. And you can even set up multi-users so other individuals in your business can access the account.
We’ll also be adding more online functionality later in the year like real-time live chat and improvements to our mobile app. As we continue making improvements to your energy service, we’ll keep you updated on progress and let you know before major changes take place.