We continually listen to your feedback to improve not only our pricing but also the processes we use to deliver a great service. We’ve introduced a number changes during 2015 to help improve our overall offering to our Brokers.
We know that energy can be complicated not only for our customers, but also for Brokers. Comparing prices across each supplier is hard enough but when every supplier has numerous tariffs this is even harder.
So to help you find the best deal for your customers quickly and easily, in August we introduced our single price band for electricity. This reduced our existing six electricity price bands to one. Not only has this benefited our Brokers by making the sale process easier, it has also allowed SME customers with more than one of the same type of meter, to have the same price regardless of consumption*.
Alongside this simpler pricing structure, we also introduced a no standing charge product for our electricity contracts. We were one of the first suppliers to introduce this type of product into the broker market and we’ve seen a number of customers take up this product, since it was introduced.
Many of you expressed your frustration with being unable to talk to customers earlier in their renewal journey. So we looked at how we could help with this and decided to change our processes and increase the sales window to 180 days prior to renewal. This has aligned us to other suppliers in the market making it easier for you to offer the best deal to your customers. Since we made this change we have seen more renewals during the early part of the renewal cycle.
We are always looking for ways in which we can improve our offering to our brokers. If you have any feedback about how we could do this, let us know.
*Please note this is not applicable to the No Standing Charge product.