What to do if you can’t pay your business energy bill

How to manage your business energy bill

Many small and medium businesses find that financial difficulties will crop up along the way, often at the worst possible moments. At British Gas, we understand that there are times when our customers are struggling to keep up due to unforeseen circumstances. If you’re suffering with debt, we can help! If you can’t pay your business energy bill, try some of these methods to make your energy bills more manageable.

Step 1: Decrease your business energy use

Do you know where you’re using the most energy across your business? We all know that certain appliances have the habit of becoming energy drains but sometimes they can creep up without us realising. If you’re struggling with finances, try some of these steps to reduce energy use and lower your bills:

      • Install a smart thermostat and allow the temperature to rise in the summer or drop in the winter to keep up with the weather outside
      • Use energy-efficient lights
      • Install energy-efficient appliances to help improve your overall usage for years to come
      • Look for “vampire energy drains” throughout your business. Anything that’s plugged in is using energy, even if it’s in very small amounts
      • Conduct an energy audit, either on your own or with help, to determine which energy drains are doing the most damage to your wallet throughout your business



Step 2: Request a smart meter for your business

By installing a smart meter or submitting your energy readings online each month, you’ll get your business energy bill in terms of energy used, rather than an estimate. This is especially effective if you’ve recently undertaken new energy-saving measures, since those measures won’t yet be reflected on an estimated bill.

Step 3: Understand your bill

Do you understand your energy bill? Where are those energy charges actually coming from? If you take a look at your energy bill, you’ll see your gas and electricity usage, as well as flat fees for supplying energy to your building throughout the month. If you’re on a variable rate plan, your energy costs may go up and down from month to month, which can be hard to estimate when you’re in the middle of a financial pinch. Swapping to a fixed rate plan can allow you to better budget your potential energy costs, which will in turn make it easier for you to pay your bill on time.

Step 4: Set up a payment plan

You already know that simply setting your bill to the side won’t make it go away. If you’re struggling to get your bills paid on time, contact us directly. If you email us at timetopay@britishgas.co.uk with the following information, we can work with you to set up a payment plan that can get you back on track:

      • Your account number
      • A brief reason for your business debt
      • How much energy you use each month in kilowatt hours
      • How much your business can afford to pay each month



We may also be able to adjust your energy bill, like swapping you to a fixed rate plan, which as we mentioned can make future financial planning easier. Spreading out the cost of your energy bill over the month by setting up a Direct Debit may also make it easier for you to make critical payments on time.

Financial difficulty is not uncommon in small and medium businesses, but that doesn’t mean you have to sweat it out alone. With these strategies, you can reduce your energy bill with the confidence that it will help you to make your energy payments on time. Not only that, we can work with you to get your energy bills paid in full so that your business can keep operating efficiently.

The views, opinions and positions expressed within the British Gas Business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas Business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. For more information about the mix of fuels used to generate our electricity simply visit britishgas.co.uk/business/about-us. You can find information about how to make a complaint at britishgas.co.uk/business/complaints.