Coronavirus (COVID-19): We're here to help
Please contact us using the options below. You can also read our coronavirus update and FAQs for other contact options and useful information.
If you're having problems with your commercial boiler, try our troubleshooting page for help.
£99 fixed price when you sign up to Business Care Plus[1]
If your boiler or other gas appliance isn't working as it should - choose an option that's best for your business, regardless of whether you're a British Gas customer or not.
If your boiler’s stopped working, there’s a few things you can try before calling for help.
If you decide not to proceed with your quote, you will be still be charged based on the time the engineer has been there.
0333 414 3106 *
Open 24 hours a day, 365 days a year
Our local Gas Safe registered engineers are trained to deal with all types of breakdowns, from emergencies to minor faults. We can fix both industrial and commercial boilers whilst offering both one off repairs and maintenance care plans to help give you peace of mind when it comes to running your business.
A: If you already have a services contract with us, we can help you book a repair by calling the customer helpline on:
0333 202 9844 *
Open 24 hours a day, 365 days a year
A: We’ve got over 6,000 engineers ready to help you get your central heating and hot water back on. Visit our boiler repair pages for more information.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
[1] All prices quoted exclude VAT, which will be charged at an additional 20%. The price you'll pay will vary depending on your business location and the size and type of boiler or gas appliance you have.
One-off repair terms and conditions (pdf, 583kb) apply.
[2] All prices quoted exclude VAT, which will be charged at an additional 20%. Price of £38 per month is based on a boiler under 40 kW and will be for your boiler only. The monthly price you'll pay will vary depending on your business location and the size and type of boiler or gas appliance you have.
Repair and Business Care terms and conditions (306kb pdf) and Business Care terms and conditions (pdf 658kb) apply. Please read these carefully because exclusions apply. If you choose a Repair and Business Care we'll complete a first inspection to check the details you’ve provided are correct. If you choose to cancel your contract, we may charge reasonable costs incurred to date, and a cancellation charge will apply. This is contribution towards costs we've incurred to complete your repair. Product terms and conditions apply.
[3] This is for loss of heating and hot water. For all minor heating or hot water faults, the guaranteed response time is within 3 working days.
