Coronavirus (COVID-19): We're here to help
Please contact us using the options below. You can also read our coronavirus update and FAQs for other contact options and useful information.
If you're having problems with your commercial boiler, try our troubleshooting page for help.
£99 fixed price when you sign up to Business Care Plus[1]
If your boiler or other gas appliance isn't working as it should - choose an option that's best for your business, regardless of whether you're a British Gas customer or not.
If your boiler’s stopped working, there’s a few things you can try before calling for help.
If you decide not to proceed with your quote, you will be still be charged based on the time the engineer has been there.
0333 414 3106 *
Open 24 hours a day, 365 days a year
Our local Gas Safe registered engineers are trained to deal with all types of breakdowns, from emergencies to minor faults. We can fix both industrial and commercial boilers whilst offering both one off repairs and maintenance care plans to help give you peace of mind when it comes to running your business.
A: You can book a repair, or talk to us about your existing Business Care or Careplan agreement on:
0333 202 9844 *
We're here all day, every day to help.
Or visit Business Care & Careplan existing customers for help.
A: We’ve got over 6,000 engineers ready to help you get your central heating and hot water back on. Visit our boiler repair pages for more information.
A: Keeping you and our engineers safe is our top priority. Our engineers will follow the latest government guidelines to prevent the spread of coronavirus when at your business premises.
A: The price you’ll pay will vary depending on your business location and the size and type of your commercial boiler or gas appliance you have. Our one-off repair pricing starts from £125 for one hour excluding parts, or £99 fixed price repairs when you sign up to Business Care Plus.
A: When deciding whether to repair or replace a boiler, you should consider how old, efficient, and reliable your current boiler is. If your boiler is over 10-15 years old, the cost of repairs may increase over time and we’d recommend you replacing your boiler.
A: Working with gas requires extensive knowledge, training and experience, so only gas safe registered engineers should work on gas appliances.
There are some small common fixes you can do which don’t require you to work with gas.
A: If we can’t fix your problem, our engineer will let you know straight away and tell you what your options are.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
[1] All prices quoted exclude VAT, which will be charged at an additional 20%. The price you'll pay will vary depending on your business location and the size and type of boiler or gas appliance you have.
One-off repair terms and conditions (pdf, 583kb) apply.
[2] All prices quoted exclude VAT, which will be charged at an additional 20%. Price of £38 per month is based on a boiler under 40 kW and will be for your boiler only. The monthly price you'll pay will vary depending on your business location and the size and type of boiler or gas appliance you have.
Repair and Business Care terms and conditions (306kb pdf) and Business Care terms and conditions (pdf 658kb) apply. Please read these carefully because exclusions apply. If you choose a Repair and Business Care we'll complete a first inspection to check the details you’ve provided are correct. If you choose to cancel your contract, we may charge reasonable costs incurred to date, and a cancellation charge will apply. This is contribution towards costs we've incurred to complete your repair. Product terms and conditions apply.
[3] This is for loss of heating and hot water. For all minor heating or hot water faults, the guaranteed response time is within 3 working days.
[4] This offer expires 31st December 2020 and can be used for a new service purchase or agreement only. Available to existing and new energy customers. It can only be redeemed against a single purchase. The maximum redeemable credit is 25% of the purchase price or £500, whichever is the lower value. We reserve the right to hold, void, suspend, cancel, extend, amend or modify this promotion at any time without giving notice or reasons. Not to be used in conjunction with any other offer
