Paperless billing
Switching to paperless bill and you’ll get an email the moment a new bill is ready. You can view, download or print any bill from your online account whenever you need it. It’s quicker, simpler, and better for the environment - no more waiting for the post.
Not a business? Go to our British Gas residential website for help.
In this article
Bills by email — simpler, quicker, greener
Most businesses prefer email bills
How to switch to paperless billing
After you opt into paperless bills
Bills by email — simpler, quicker, greener
- Faster
your bill arrives straight to your inbox - Greener
Less paper and less waste - Easier
All bills stored securely in one place - Organised
Download or print copies anytime
See your business energy bills as soon as they’re ready. No waiting for the post, and no paper to keep track of. It takes seconds to switch to paperless billing in your online account.
British Gas Lite bills
All customers on our British Gas Lite product have online business energy accounts. You’ll be able to log in to download all your bills at any time.
Most businesses prefer email bills
Thousands of our business customers receive their bills by email. It’s quicker, more reliable and easier to manage — especially if your business spans across several sites or you handle multiple accounts.
How to switch to paperless billing
It only takes a moment to switch:
- Log in to your online account
- Select Manage → Paperless billing
- Choose ‘All’ and click Save
You’re all set. Once you switch, you’ll start to receive bill alerts to your email address.
After you opt into paperless bills
- We will no longer send any bills to you by post
- You’ll receive an email every time a new bill is ready
- All your business energy bills will appear in your online account as usual
- You can opt out of paperless billing at any time
Switch today – it takes seconds to opt for paperless bills in your online account.
Manage your bill email alerts
Manage the email address, that your online bill alerts are sent to, in your online account.
- Select your profile on the top right of the screen
- Choose 'change my email' from the drop down menu
- Enter your password
- Enter your new email address twice
- Select 'Update email address' to confirm the change
You'll need to log back in if you want to continue working in your online account.
Your details are safe and secure
Receiving bill notifications through your email account continues to be safe and secure.
- Our billing emails come directly from British Gas
- We’ll never ask for your password by email
- You can still download old bills from your account
Related help
Registering your online account
Getting a copy of your bill or statement
Frequently asked questions about Paperless bills
Can I switch back to paper bills?
Yes — you can update your preferences in your online account at any time.
Most customers choose paperless billing because it’s faster, more secure, and better for the environment. If you decide to go back to paper bills, you can opt out in your online account.
If you’ve chosen our British Gas Lite product, paperless billing is part of your contract. You’ll need to log in to your online account to view your bills.
Will my business energy bill online look the same as my printed paper bill?
Yes. The PDF version contains the same information as your paper bill.
What if I miss an email?
Even if you miss an email you can log into your online account at any time and see your latest bill.
Does paperless work for larger businesses too?
Yes. Many larger businesses already use paperless options such as EDI or TVEI, which remain available in the online account.
