Paperless billing
Switch to paperfree billing in your online account and get an email alert when your energy bill is ready.
It’s quicker, simpler, and more environmentally friendly - no more waiting for the post.
Not a business? Go to our British Gas residential website for help.
If you've chosen our British Gas Lite product, you'll already receive paperless bills. British Gas Lite is designed for online account management, which includes receiving your bills electronically via email. Lite customers don't need to take any action to switch to paperless billing.
In this article
Benefits of paperfree billing for businesses
How do I choose paperless billing?
Getting a paper copy of my business energy bill
Benefits of paperfree billing for businesses
- Convenience - access your bills anytime, anywhere via your online account
- Efficiency - quickly view, download, and print your bills
- Environmental impact - Contribute to a more sustainable approach by minimising use of paper
- Organisation - Keep all your British Gas business energy information in one secure online location
How do I choose paperless billing?
Log in to your online account and follow the instructions below to opt in to paperless billing below. If you haven't got an online account yet, it only takes a couple of minutes to register - have a bill to hand before you start. Please note, only super users can opt in to paperless billing.
Opt in
Follow the instructions below to stop receiving paper bills for all your sites. We'll send an email alert to your preferred email address when your next bill is ready. See the screen images below for more help.
- Click 'Manage' on the right of the blue bar at the top of the page
- Choose 'Paperless billing' from the drop down list
- Select 'All' from the choices given and 'Save changes'
- When you see the pop up message 'Are you sure?', select 'Yes – opt in'
- A pop up screen will confirm that you've opted in to paperless billing.
Opt in screen images
Getting a paper copy of my business energy bill
You can download a copy of your current and previous bills in your online account. If you have more than one account – select the account you want to view first.
- Choose 'Billing' from the left hand menu
- Select 'View your bills'
- Search for the bill you want
- Click on the 'download' button
- Save a copy of your invoice and print if you need to
Can I opt out of paperless billing?
Most customers choose paperless billing because it’s faster, more secure, and better for the environment. If you decide to go back to paper bills, you can opt out in your online account.
If you’ve chosen our British Gas Lite product, paperless billing is part of your contract and can’t be changed.
Opt out
Follow the instructions below to receive paper bills again for all of your sites.
- Click 'Manage' on the right of the blue bar at the top of the page
- Choose 'Paperless billing' from the drop down list
- Select 'None' from the choices given and 'Save changes'
- When you see the pop up message 'Are you sure?', select 'Yes – opt out'
- A pop up screen will confirm that you've opted out of paperless billing.
Manage your bill email alerts
You can change the email address that your online bill alerts are sent to in your online account.
- Select your profile on the top right of the screen
- Choose 'change my email' from the drop down menu
- Enter your password
- Enter your new email address twice
- Select 'Update email address' to confirm the change
You'll need to log back in if you want to continue working in your online account.
What to do if you haven't had your bill
Check your online account to see if you're opted in to paperless billing and follow the instructions on this page if you want to make any changes.
