Paperless billing

Choose paperless bills

Choose paperless billing in your online account and get email alerts when your business energy bill is ready. You'll no longer receive paper bills in the post and you'll be helping to save a few trees.

Not a business? Go to our British Gas residential website for help.

Choose paperless bills

Choose paperless billing in your online account and get email alerts when your business energy bill is ready. You'll no longer receive paper bills in the post and you'll be helping to save a few trees.

Not a business? Go to our British Gas residential website for help.

How do I choose paperless billing?

Log in to your online account and follow the instructions to opt in for single or multiple sites below. If you haven't got an online account yet, it only takes a couple of minutes to register - have a bill to hand before you start. Please note, only super users can opt in to paperless billing.

Follow the instructions below to stop receiving paper bills. We'll send an email alert to your preferred email address when your next bill is ready. See the screen images below for more help.

  1. In the 'Billing' section, select ‘Change paperless billing settings’
  2. Select 'All' from the choices given and 'Save changes'
  3. When you see the pop up message 'Are you sure?', select 'Yes – opt in'
  4. A pop up screen will confirm that you've opted in to paperless billing.

Follow the instructions below to stop receiving paper bills for all your sites. We'll send an email alert to your preferred email address when your next bill is ready. See the screen images below for more help.

  1. Click 'Manage' on the right of the blue bar at the top of the page
  2. Choose 'Paperless billing' from the drop down list
  3. Select 'All' from the choices given and 'Save changes'
  4. When you see the pop up message 'Are you sure?', select 'Yes – opt in'
  5. A pop up screen will confirm that you've opted in to paperless billing.

Getting a paper copy of my business energy bill

You can download a copy of your current and previous bills in your online account. If you have more than one account – select the account you want to view first.

  1. Choose 'Billing' from the left hand menu
  2. Select 'View your bills'
  3. Search for the bill you want
  4. Click on the 'download' button
  5. Save a copy of your invoice and print if you need to

Can I opt out of paperless billing?

If you want to get paper bills again, you can choose to 'opt out' of paperless billing in your online account, You may not be able to do this if your energy contract specifically says you will only receive electronic bills as part of your agreement with us.

Follow the instructions below to receive paper bills again.

  1. In the 'Billing' section, select 'Change paperless billing settings'
  2. Select 'None' from the choices given and 'Save changes'
  3. When you see the pop up message 'Are you sure?' select 'Yes - opt out'.
  4. A pop up screen will confirm that you've opted out of paperless billing.

Follow the instructions below to receive paper bills again for all of your sites.

  1. Click 'Manage' on the right of the blue bar at the top of the page
  2. Choose 'Paperless billing' from the drop down list
  3. Select 'None' from the choices given and 'Save changes'
  4. When you see the pop up message 'Are you sure?', select 'Yes – opt out'
  5. A pop up screen will confirm that you've opted out of paperless billing.
 
Confirmation that you've opted out of paperless billing

Manage your bill email alerts

You can change the email address that your online bill alerts are sent to in your online account.

  1. Select your profile on the top right of the screen
  2. Choose 'change my email' from the drop down menu
  3. Enter your password
  4. Enter your new email address twice
  5. Select 'Update email address' to confirm the change

You'll need to log back in if you want to continue working in your online account.

What to do if you haven't had your bill

Check your online account to see if you're opted in to paperless billing and follow the instructions on this page if you want to make any changes.

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