Coronavirus (COVID-19): We're here to help
Please contact us using the options below. You can also read our coronavirus update and FAQs for other contact options and useful information.
If you're having problems with your commercial boiler, try our troubleshooting page for help.
Get your commercial plumbing and drains protected from £4 a month[1]
Running a successful business places demands on your time. We can take away the stresses of dealing with plumbing and drains issues with our affordable commercial Plumbing and Drainage Care.
Together with our sister company, Dyno Commercial, we have over 1,000 commercial plumbing and drains engineers covering the length and breadth of the UK. So if you need us, we won't be far away.
Already have a plan with us? You can book a repair, or talk to us about your existing agreement on 0333 202 9844*. Lines open 24/7.
We’ve been looking after businesses large and small for nearly 50 years. We can provide maintenance contracts for customers with up to 40 toilet bowls in their business premises. Our experience is paired with our nationwide coverage and support that’s available to our business customers 24 hours a day, 365 days a year.
Our local CRB checked plumbers have access to an extensive range of stock, including spare pipe fittings and taps. This means a faulty part in your plumbing or draining system is often replaceable on the spot.
Plus, if you're an existing or new energy customer, you can enjoy a 25% discount off Plumbing and Drainage Care[2]
If you have problems with the pipework and plumbing at your business premises, then you could be facing some challenges. This could range from a simple case of not having any hot water to bigger issues, such as flooding, that could shut down your business altogether.
Busy commercial kitchens and premises can make big demands on your plumbing systems. Fortunately, an experienced commercial plumber is always available to visit your business if you need them.
0333 060 3817 *
Mon-Thurs 8.15am-6pm, Fri 8.15am-5pm
Without your commercial drains being in good condition your customers and staff could lose access to sinks, toilets and showers. If drains get blocked or damaged, you could experience sanitation issues, such as sewer water backing up inside your property, or flooding outside.
This can create an unsafe environment and even legal issues. Customers might complain about the presence of strong smells and stagnant water.
Fortunately, our commercial drainage engineers are available 24 hours a day, 365 days a year, so we’re always here to help your business if you need us
0333 060 3817 *
Mon-Thurs 8.15am-6pm, Fri 8.15am-5pm
A: If you have an existing problem with your plumbing or drains then you can't buy Plumbing and Drainage Care. Our sister company, Dyno will be able to offer you a no-call out fee repair. Visit Dyno's website for more information.
A: You can book a repair, or talk to us about your existing agreement on
0333 202 9844*.
A: We'll look after all repairs to the plumbing system at your business premises property. So whether you have a burst pipe or a faulty hot water cylinder, we're here to help. If you have a problem with blocked drains we'll be there to unblock them. We don't include repairing or replacing anything involving your central heating system. Full exclusions are detailed in your terms and conditions (pdf, 425kb).
A: Residential plumbers have the skills and experience to handle problems in the home. But a faulty commercial plumbing system can present more problems. Businesses are often larger, meaning there's more pipes and outlets. Commercial premises often provide toilets and sinks for staff and customers meaning an increased demand that domestic systems don't have to manage.
A: Keeping you and our engineers safe is our top priority. Our engineers will follow the latest government guidelines to prevent the spread of coronavirus when at your business premises.
To find out more, read our coronavirus update and FAQs
A: We can help protect your plumbing and drains at home. Visit our Homecare pages for more information.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
[1] All prices are based on a business premises with 10 individual toilet bowls. Prices quoted exclude VAT which will be charged at an additional 20%.To be eligible for Plumbing and Drainage Care and Plumbing and Drainage Fixed you must be looking for a maintenance contract for a business premises. The product is only available on sites with a maximum of 40 individual toilet bowls. Read our full terms and conditions (pdf, 425kb).
[2] This offer expires 31st December 2020 and can be used for a new service purchase or agreement only. Available to existing and new energy customers. It can only be redeemed against a single purchase. The maximum redeemable credit is 25% of the purchase price or £500, whichever is the lower value. We reserve the right to hold, void, suspend, cancel, extend, amend or modify this promotion at any time without giving notice or reasons. Not to be used in conjunction with any other offer
