We understand that there may be times when your business finances are under pressure. We're committed to treating all our customers fairly, so if you're struggling to pay your business energy bills, we want to help you get back on track.
Make a payment or follow the steps below to help you clear your outstanding balance and pay for your ongoing energy in a way that you can afford.
Many customers who are in debt are on standard variable or deemed rates. That's when you're either out of contract with us, or you've moved into business premises that we supply, but you haven’t agreed a new contract.
You're paying our most expensive rates, so the way to make that cheaper is to get a fixed price energy contract for 1, 2 or 3 years. Then you'll know how much you're paying each month. You'll also get a boiler service on us when you join[1].
Spread the cost of your outstanding balance and your ongoing energy use over 12 months. You could save up to 7% off the cost of your energy. Terms Apply.
If you can't afford to pay what you owe, or if you're struggling with a back-bill that you've received from us, we may be able to offer longer payment terms.
Not a business? Go to our British Gas residential website for help.
If you haven't submitted a meter reading recently and you don't have a smart meter, your bills will be estimated and you may be paying more than you need.
Submit your latest meter readings online to get accurate bills. That way you'll only pay for the energy you use.
Monthly billing allows you to manage your cash flow better.
Apply for a reduced VAT rate and remove Climate Change Levy from your bills.
Make your business more energy efficient, it’s easier than you may think.
Business Debtline is a charity that’s been providing free, impartial and confidential debt advice to small businesses and the self-employed for over 20 years. It’s part of the Money Advice Trust.
Website: Business Debtline
For free, independent, confidential and impartial advice on consumer issues.
Website: Citizens Advice
[1] For businesses who have gas boilers up to 70 kW. Available to selected customers of British Gas Business who agree to a minimum 12 month gas or electricity contract. Read our product terms here.
