Financial difficulty


Help if you're having trouble paying your bill

We understand that running a business can be challenging. If you’re having trouble paying your bills, we're here to help.

As a first step, please contact us at the earliest possible opportunity. We'll give you guidance on the steps to take and we may be able to offer a payment plan.

Contact us


Phone: 0800 980 7543*

Mon-Thu 9am-5pm, Fri 9am-4.30pm

After you've contacted us, we'll reply within two working days.

Need more help?

Business Debtline

Business Debtline is a charity that’s been providing free, impartial and confidential debt advice to small businesses and the self-employed for over 20 years. It’s part of the Money Advice Trust.

Website: Business Debtline

0808 808 2272

Downloadable guide

Our downloadable guide can help you manage your business energy costs. It also provides details of who you can speak to if you’re struggling to pay your energy bills:

Staying in control

To help avoid falling behind on your bills, think about paying by Direct Debit - this can also get you a discount.

Submitting regular meter reads can ensure you get accurate bills. Installing a smart business energy meter will make this process easier and help you understand your energy usage.

For more tips and guidance on energy saving, take a look at our Energy Made Simple guides

* Call charges may apply.