Financial difficulty

We understand that running a business can be challenging. If you're having trouble paying your bills the most important thing to do is call us and let us know. We can give you advice and discuss a payment plan to help get you back on track.


Are you having problems paying your bill?

Here are 5 tips to help you.

1. Understand your price

One of the best ways to take control of your business energy bills is by forecasting and budgeting ahead. To do this accurately, you'll need to know how much you're paying each month, when your contract ends and what unit rates you'll pay happens when it does.

Our Fixed Price Energy Plans are where your unit rates are fixed for 1, 2 or 3 years.  If you're paying Out of Contract or Deemed prices, then talk to us about a Fixed Price Energy Plan. These fixed plans could save you money.

2. Only pay for what you use

Estimated meter readings can often lead to unexpected bills, putting unnecessary pressure on your business overheads.

Submit your meter readings online and we can make sure that you get accurate bills. This means you'll only pay for the energy you use.

Alternatively request a smart meter and once set up your monthly meter reads will be sent to us automatically.

3. Use less energy

Making your business more energy efficient is a good way to keep costs down – and it's easier than you think.

We can help get you started with simple everyday ways to save energy – like turning off heating overnight along with any other equipment that's not needed.
And for the future, we can show you how investing in the latest energy efficiency technology can make real and long-term savings for your business, year after year. See more in Energy made simple.

4. Spread the cost of your bill

Direct Debit is a quick, convenient and reliable way to pay your bills. You can set up a Fixed or Variable monthly Direct Debit and you could save up to 7% off the cost of your energy when you pay by Direct Debit. Terms apply

5. Agree a payment plan

If you're having difficulty paying your bill or your business needs change, then get in touch – we may be able to offer you a payment plan to help you get your business energy back on track.

So get in touch – we'll always try to help you pay your bills and avoid disconnecting your supply. Remember, if we don't hear from you and your supply is disconnected, this could affect your credit rating too.

Contact us

Please remember to tell us these details:

  • Monthly business energy use in kWh
  • How much you can afford to pay each month in £
  • Brief reason for your business debt

Call us

Mon-Thu 9am-5pm, Fri 9am-4.30pm

Email us at

We'll reply within five working days.

Need more help?

Business Debtline

Business Debtline is a charity that’s been providing free, impartial and confidential debt advice to small businesses and the self-employed for over 20 years. It’s part of the Money Advice Trust.

Website: Business Debtline

0808 808 3332

Citizens Advice

For free, independent, confidential and impartial advice on consumer issues.

Website: Citizens Advice

0345 404 0506

Useful pages

Not found what you're looking for?

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Mon-Thurs 8.45am-5pm, Fri 8.45am-4.30pm


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