Help with paying my business energy or service bills

To get you to the right place, are you a business energy customer, or do you have a business service contract with us?

We understand that rising energy costs are concerning and we are committed to support all of our customers. Help and advice can be found below providing options on ways to reduce your business energy bills over the coming years.

Make a payment or follow our advice below to help you clear your outstanding balance and pay for your ongoing energy in a way that you can afford. If you still need support just contact us  - we're here to help.

Not a business? Go to our British Gas residential website for help.

How can I reduce and manage my business energy bills?

1. Only pay for what you use

By sending us regular meter readings you'll get accurate bills and only ever pay for the energy you use.

2. Smart meter

With a smart meter you won’t need to provide meter reads as these are submitted automatically. If you don't already have one, request a smart meter here.

3. Spreading the cost

Direct Debit is a quick, convenient, and reliable way to pay your bills. Simply set up a Direct Debit and you will receive a 7% discount (providing you are on a contract with us). For more information visit Set up a Direct Debit

4. Use less energy

We'd like to help your business save energy. For tools and tips to help you manage your business energy, please visit Energy made simple

5. Agree an affordable payment plan

If you can't afford to pay what you owe, or if you're struggling with a back bill that you've received from us, we may be able to offer you longer payment terms.

What you'll need before you contact us:

  • Your account number
  • A brief reason for your business debt
  • Your monthly energy use in kilowatt hours - you can find this on your bill
  • Evidence that your business can meet the repayments, such as company accounts

More ways to reduce your energy costs

Reduce the amount you’re being charged for your energy

If you're on our standard variable or deemed prices, you're out of contract and paying our more expensive rates. This might've happened if you've moved into business premises that we supply, but haven't agreed a new contract.

You can reduce your rates with a fixed price energy plan for 1, 2 or 3 years. Then you'll know how much you're paying each month.

Reduce your VAT rate

If you're a charity or not-for-profit organisation, you can apply for a reduced VAT rate and remove Climate Change Levy from your bill.

Independent help

If you're experiencing financial difficulty there are several organisations who offer independent advice and support.

Business Debtline

Business Debtline is an established charity that provides free, impartial and confidential debt advice to small businesses and the self-employed. Part of the Money Advice Trust.

Business Debtline

Citizens Advice

Citizens Advice and Advice Direct Scotland are the official sources of free and independent advice and support.

Citizens Advice
Advice Direct Scotland

Stay on track with an online account

Log in to your online account, or register to check your bills, balance, make payments and more.

Why register for an account?

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* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.

[1] This will be shown as a discount line on your bill. Large customers on our Corporate terms, customers who move to our variable prices or whose variable prices have changed and those we've price matched do not qualify for a Direct Debit discount. Customers who are already in a fixed term contract on or before 17 May 2017 could save up to 6%.