Help with paying my business energy bills

We understand that there may be times when your business finances are under pressure. We're committed to treating all our customers fairly, so if you're struggling to pay your business energy bills, we want to help you get back on track.

Here are the steps you can take that will help you clear your debt and pay for your ongoing energy supply in a way that you can afford.

How can I reduce and manage my energy bills?

1. Reduce the amount you're being charged for your energy

Many customers who are in debt are on standard variable or deemed rates. That's when you're either out of contract with us, or you've moved into business premises that we supply, but you haven’t agreed a new contract.

You're paying our most expensive rates, so the way to make that cheaper is to get a fixed price energy contract for 1, 2 or 3 years. Then you'll know how much you're paying each month. You'll also get a boiler service on us when you join[1].

2. Set up a Direct Debit

Spread the cost of your debt and your ongoing energy use over 12 months. You could save up to 7% off the cost of your energy. Terms Apply.

3. Agree an affordable payment plan with us

If you can't afford to pay what you owe in 12 months, we may offer longer payment terms in special circumstances.

What you'll need before you contact us

  • Your account numbers
  • A brief reason for your business debt
  • Your monthly energy use in kilowatt hours - you can find this on your bill
  • Evidence that your business can meet the repayments, such as company accounts

Give us a call

Mon-Thurs 8.45am-5pm, Fri 8.45am-4.30pm

4. Only pay for the energy you use

If you haven't submitted any meter readings and you don't have a smart meter, you're probably getting estimated bills. So you may be paying more than you need.

Submit your latest meter readings online to get accurate bills. That way you'll only pay for the energy you use.

Want accurate bills every time?
Get a smart meter installed

 
  • Automated meter reads
  • Accurate reads, only pay for what you use
  • Free appointment, times to suit you
 

There's still more you can do…

Paying each quarter? Move to monthly

Monthly billing allows you to manage your cash flow better.

 
 

Charity or not-for-profit? Reduce your VAT rate

Apply for a reduced VAT rate and remove Climate Change Levy from your bills.

Use less energy

Make your business more energy efficient, it’s easier than you may think.

 

Independent help

Business Debtline

Business Debtline

Business Debtline is a charity that’s been providing free, impartial and confidential debt advice to small businesses and the self-employed for over 20 years. It’s part of the Money Advice Trust.

Website: Business Debtline

0808 808 3332*

Citizens Advice

Citizens Advice

For free, independent, confidential and impartial advice on consumer issues.

Website: Citizens Advice

0345 404 0506*

Stay on track with an online account

Log in to check your bills, balance, make payments and more

Why register for an account?

Did you find this article useful?

 

Need more help?

Give us a call

Mon-Thurs 8.45am-5pm, Fri 8.45am-4.30pm

x

Did you know it's quicker to chat to us online?

Chat to an advisor now

* Call charges may apply.

[1] For businesses who have gas boilers up to 70 kW. Available to selected customers of British Gas Business who agree to a minimum 12 month gas or electricity contract. Read our product terms here