We understand that there may be times when your business finances are under pressure. We're committed to treating all our customers fairly, so if you're struggling to pay your business energy bills, we want to help you get back on track.
Here are the steps you can take that will help you clear your debt and pay for your ongoing energy supply in a way that you can afford.
Many customers who are in debt are on standard variable or deemed rates. That's when you're either out of contract with us, or you've moved into business premises that we supply, but you haven’t agreed a new contract.
You're paying our most expensive rates, so the way to make that cheaper is to get a fixed price energy contract for 1, 2 or 3 years. Then you'll know how much you're paying each month. You'll also get a boiler service on us when you join.
If you can't afford to pay what you owe in 12 months, we may offer longer payment terms in special circumstances.
If you haven't submitted any meter readings and you don't have a smart meter, you're probably getting estimated bills. So you may be paying more than you need.
Submit your latest meter readings online to get accurate bills. That way you'll only pay for the energy you use.
Monthly billing allows you to manage your cash flow better.
Apply for a reduced VAT rate and remove Climate Change Levy from your bills.
Make your business more energy efficient, it’s easier than you may think.
Business Debtline is a charity that’s been providing free, impartial and confidential debt advice to small businesses and the self-employed for over 20 years. It’s part of the Money Advice Trust.
Website: Business Debtline
For free, independent, confidential and impartial advice on consumer issues.
Website: Citizens Advice
Mon-Thurs 8.45am-5pm, Fri 8.45am-4.30pm