We understand these are hard times for many businesses. If you’re finding it difficult to pay your business energy bills, we’ll support your business as much as we can. We’ve included some helpful advice below but if you still need support you can contact us. We’re currently experiencing high demand and will answer as quickly as possible. Alternatively you can complete our online form and one of our team will get in touch.
Not a business? Go to our British Gas residential website for help.
If we don't have an up to date meter reading and you don't have a smart meter, your bills will be estimated and you may be paying more than you need. Give us a meter reading to get accurate bills. See our help page if you need help reading your meter.
With a Direct Debit you can spread the cost of your business energy and any outstanding balance over 12 months. You could save up to 7% off the cost of your energy.
We offer Fixed and Variable Direct Debits. With a fixed Direct Debit You'll pay the same amount on the same day every month. With a Variable Direct Debit you’ll just pay for the energy your business has used that month or quarter.
If your business is temporarily closed, then turn off lights and any non-essential equipment if your premise isn’t occupied.
If your business is open, but you’re working with reduced staff, then think about the way you’re using your business premises. Close off any areas not in use, keep heaters, radiators and air vents clear and avoid draughts by closing doors where you can.
See our energy saving advice for more tips.
If you can't afford to pay what you owe, or if you're struggling with a back bill that you've received from us, we may be able to offer you longer payment terms.
What you'll need before you contact us:
If you're on our standard variable or deemed prices, you're out of contract and paying our more expensive rates. This might've happened if you've moved into business premises that we supply, but haven't agreed a new contract.
You can reduce your rates with a fixed price energy plan for 1, 2 or 3 years. Then you'll know how much you're paying each month.
If you're paying each quarter, we'll move you to monthly billing, so you can manage your cash flow better.
If you're a charity or not-for-profit organisation, you can apply for a reduced VAT rate and remove Climate Change Levy from your bill.
Further support for businesses impacted by Covid-19 is available on the Government website.
Find out about the independent help available to your business if you're having trouble paying.
Free, impartial and confidential debt advice for small businesses and the self-employed. Part of the Money Advice Trust.
Free, independent, confidential and impartial advice on consumer issues.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
[1] For businesses who have gas boilers up to 70 kW. Available to selected customers of British Gas Business who agree to a minimum 12 month gas or electricity contract. Read our product terms here.
