If we don't have an up to date meter reading and you don't have a smart meter, your bills will be estimated and you may be paying more than you need. Give us a meter reading to get accurate bills. See our help page if you need help reading your meter.
We offer Fixed and Variable Direct Debits. With a fixed Direct Debit You'll pay the same amount on the same day every month. With a Variable Direct Debit you’ll just pay for the energy your business has used that month or quarter.
If your business is temporarily closed, then turn off lights and any non-essential equipment if your premise isn’t occupied.
If your business is open, but you’re working with reduced staff, then think about the way you’re using your business premises. Close off any areas not in use, keep heaters, radiators and air vents clear and avoid draughts by closing doors where you can.
See our energy saving advice for more tips.
If you can't afford to pay what you owe, or if you're struggling with a back bill that you've received from us, we may be able to offer you longer payment terms.
What you'll need before you contact us:
If you're on our standard variable or deemed prices, you're out of contract and paying our more expensive rates. This might've happened if you've moved into business premises that we supply, but haven't agreed a new contract.
You can reduce your rates with a fixed price energy plan for 1, 2 or 3 years. Then you'll know how much you're paying each month.
If you're a charity or not-for-profit organisation, you can apply for a reduced VAT rate and remove Climate Change Levy from your bill.
Find out about the independent help available to your business if you're having trouble paying.
Free, impartial and confidential debt advice for small businesses and the self-employed. Part of the Money Advice Trust.
Free, independent, confidential and impartial advice on consumer issues.
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.
Chat opening times are Mon-Fri 8am-6pm for energy and business move queries and 8am-5pm for service queries. We’re available to chat when you see a blue icon on the bottom right of your screen. If you can’t see a blue icon it means all of our agents are currently busy. Please refresh your browser and try again shortly.
 This will be shown as a discount line on your bill. Large customers on our Corporate terms, customers who move to our variable prices or whose variable prices have changed and those we've price matched do not qualify for a Direct Debit discount. Customers who are already in a fixed term contract on or before 17 May 2017 could save up to 6%.