Call and text message charges

We may record calls to help improve our service to you...

0800 and 0808 numbers

Calls to 0800 and 0808 numbers are free from mobiles and landlines.

0845 numbers

Calls to 0845 numbers are charged at 4 pence per minute plus your phone network's charge.

0330 and regional numbers

Calls to 0330/0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles. If you get 'inclusive minutes' with your package, calls to 0330/0333 numbers will be part of these.

Text messages

Texts are charged at your standard message rate. Check with your phone network if you have any 'inclusive texts' with your package.

We're here to help

Got a question? Need help or have feedback?

Visit our help & support page