Call and text charges

Calls may be monitored or recorded to help improve our services to you.

0800 and 0808 numbers
Calls to 0800 and 0808 numbers are free of charge.

0845 numbers
Calls to 0845 numbers are charged at 4 pence per minute plus your telephone company’s network charge.

0330 and regional numbers
For information about calls to 0330 and regional numbers, please contact your network provider as individual call charges will vary and may be higher.

Text messages
Texts are charged at your standard message rate and will count towards your messaging limit set in your mobile plan. Please check with your mobile provider for further information.

We're here to help

Got a question? Need help or have feedback?