Understanding my business energy bill

1. Your site details
This will either show your address, or list the number of sites covered by the bill. You'll also see:

• Whether the bill is for gas or electricity
• The dates the bill applies to

2. Summary of charges
This will show the charges applied to your account since your last bill.

3. Bill amount and due date
Here you'll see how much you owe and either the date you need to pay by, or when we'll collect your Direct Debit.

4. Your account number
It’s important to quote this if you need to get in touch with us.

5. Emergency Phone number

6. What to do if you’re moving your business
 

7.  Method of calculation

This will tell you if your bills are based on an estimated reading. To avoid this and get a more accurate bill, send us a meter reading at britishgas.co.uk/business/meter-read

8. Your energy usage

This shows your estimated or actual energy use in kilowatt hours (kWh).

9. Your meter supply number

This number is unique to your meter. On an electricity meter, it’s known as the MPAN (Meter Point Administration Number). On a gas meter, it’s known as the MPRN (Meter Point Reference Number).

10. What to do if you want to complain

1. Site account number
Each site has an individual account number.

2. Your group account number
It’s important to quote this if you need to get in touch with us.

3. Summary of site charges
This will show the charges applied to an individual site’s account since your last bill.