Submitting my meter reading

You can either:


Why register for an online account to submit regular meter readings?

  • Saves all your meter details
  • Submit your meter read at any time 24/7
  • Receive email reminders when your next read is due

I've got lots of meter readings to submit. How do I do it?

If you've got more than one meter reading to submit please contact us.

You'll need a recent bill to hand, and the readings from the meters that you need to submit.

If you've got an online account, you can submit a meter reading online.

I submitted a meter reading and got a message saying it’s not what’s expected. What does this mean?

You'll get this message if your meter reading is higher or lower than we'd expect. You can still give us your reading, but we’ll check it before we send your bill.

I'm having problems reading my meter

If you have a smart meter we'll automatically take your meter readings. Find out more about smart meters

How to read your electricity meter

How to read your gas meter

I'm having problems submitting my meter reading

It sounds as if there's a technical problem, please contact us.

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