You can tell which property the bill is for from the address at the top of the bill.
See an example of a bill
Please contact us using the methods below and we'll update our records.
Instead of getting a separate credit note and revised invoice, you may receive a 'cancel/rebill' invoice, which is a combination of both.
This happens when you’ve submitted a meter reading after an estimated bill.
If you've already paid the original bill, ignore the 'cancel/rebill’ invoice. We’ll put credit into your account if you've overpaid.
If you haven’t paid enough, then your outstanding balance will be brought forward and we’ll show this on your next bill.