Reading my bill


How do I know which property a bill is for?

You can tell which property the bill is for from the address at the top of the bill.

See an example of a bill

Please contact us using the methods below and we'll update our records.

I've received an invoice headed 'cancel/rebill'. What does it mean and what do I need to do?

Instead of getting a separate credit note  and revised invoice, you may receive a 'cancel/rebill' invoice, which is a combination of both.

This happens when you’ve submitted a meter reading after an estimated bill.

If you've already paid the original bill, ignore the 'cancel/rebill’ invoice. We’ll put credit into your account if you've overpaid.

If you haven’t paid enough, then your outstanding balance will be brought forward and we’ll show this on your next bill.

Related help

Not found what you're looking for?

Give us a call

Mon-Fri 8am-6pm, Sat 9am-1pm


Did you know it's quicker to chat to us online?

Chat to an advisor now