Getting a new commercial connection or meter


I need a new gas/electricity connection. How do I arrange it?

A new connection is the process of connecting a new supply to the local network.

Our team can get you connected, install new gas or electricity meters and upgrade existing ones.

All new or upgraded electricity meters will be smart if your premises are eligible.

The cost of arranging the new connection, and the time it will take to set up, will depend on the complexity of the job.

How can I pay for my new connection/new meter?

You can pay by:

  • Credit or debit card – these payments usually clear on the same day
  • BACS or purchase order

    Call us before you accept our quote to arrange to pay by these methods.

When everything's cleared, we'll send a VAT invoice to the company address that the payment was made from.

Do I need to be a British Gas business customer to use your connections and metering services?

No. We can provide new connections and install new meters for all businesses. We can also upgrade your existing meter.

How long does it take to arrange a new gas/electricity connection?

If your property is primarily used for business purposes, you'll have to apply for a 'non-standard' quote. Business connections can be more expensive than domestic as they're not subsidised. We suggest that you plan ahead and get in touch with us in good time as a new gas supply quote, for example, can take two to four weeks and up to three months to connect the supply.

Read more about the process of ordering a new gas connection

Read more about the process of ordering a new electricity connection

Related help

* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.