New supply requests and meters for commercial energy, plus connections to new-build sites
Whether it's a new meter or an entirely new connection, our expert team are there to help. We only work with service providers who meet our strict health, safety and environment (HSE) standards. Our providers are audited on a regular basis to ensure they hold the necessary accreditation.
Gas application pack (pdf, 186kb)
Electricity application pack (pdf, 176kb)
Step 1: Working out what you need
Understanding your energy needs is crucial and we'll discuss these with you. We'll then know if there's a suitable supply nearby, or if there's a need to make other arrangements.
Step 2: Connecting
We'll work with our service provider to obtain a quote and then lay pipeline and/or connect cables. With gas, this process can take up to four weeks.
With electricity, the Distribution Network Owner (DNO) will tell you how long installation will take – this may be up to 12 weeks. When installation is complete you'll be given a Meter Point Administration Number (MPAN). We'll need this before we can install your new electricity meter.
Step 3: Your new contract
We’ll help you match the energy needs of your business to the right contract. This process should take one-to-two working days.
Step 4: New meter installation
If a new commercial gas and/or electricity meter is needed, we'll arrange this with one of our approved service providers. This process takes 10-to-15 working days.
Step 5: Completion
We'll call you on completion to make sure you're happy with the work and to put you in touch with the account manager for your contract. The whole process should have taken five-to-six weeks, although in the case of electricity this will depend on the DNO.
The construction industry has unique requirements when it comes to energy connections and metering.
To simplify things, we'll use our experience and expertise to take you from a quote right through to installation.
You can sit back and let us worry about the planning, organising and delivery. We offer a specially tailored service that can deliver things like:
For more information, read our online brochure
We're signatories to the Smart Meter Installation Code of Practice (SMICoP), which means we're committed to making the installation process clear and easy for our customers.
Smart meters can offer you many benefits, including:
Q. Can new gas pipelines and electricity cables serve more than one supply point?
A: Yes, they can be connected to more than one supply point.
Q. Can I change the position of my existing gas supply?
A: Yes, if you're one of our customers we can change the position of your existing gas supply. We'll need you to tell us your Meter Point Reference Number (MPRN), which you can find on your gas bill.
Q. What information will I need to arrange a new business gas meter?
A: We'll need you to tell us your MPRN and the pressure of the service installed. You can find the pressure of the service on a yellow sticker on the end of the supply pipe, or on your original quotation.
Q. What information will I need to arrange a new business electricity meter?
A: We'll need you to tell us your Meter Point Administration Number (MPAN). The company that lays your new cable can tell you this number.
Q. Can I get a larger gas supply or meter?
A: Yes, if you're one of our customers we can ask for an increase in load or pressure. We’ll need your site plan, which must show where the meter is inside the building and also where the building is in relation to other properties and roads.
Q. Can you alter my electricity supply?
A: Yes, if you're one of our customers we can increase or change any existing installation.
Whether you're planning a move or you're just settling into new premises, we can help keep your business energy supply running smoothly. Also let us know about a change of tenancy if you’re a landlord.
Connections for new and existing properties, plus much more
* Call charges may apply
 Please note that the timeframes are estimates for guidance only and are based on low pressure infrastructures and standard metering. Medium pressure and above should expect completion times of five to 10 weeks. Meters with larger requirements can take up to 20 working days to install.
After a quotation for physical work, you may have to cover the cost of road traffic management and road closure licences as required by the local authority. Our Siteworks Terms & Conditions apply (PDF, 94.3KB).