Ofgem’s Standards of Performance offer micro businesses certain guarantees if we miss or cancel an appointment with less than one working day’s notice.
If you're a micro business we may have to compensate you if we:
Booked appointments could be any of the following:
If you're a micro business and owed compensation, you don't need to do anything as we'll automatically make a compensation payment to you.
We'll credit your business energy account with £30 within 10 working days of that failure. We'll send you a letter to confirm we've credited your account.
If we miss the 10 working days timescale, we'll compensate you with another £30.
Please note that Ofgem’s Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 has replaced the Guaranteed Standards of Performance (GSOP).
See the definition of a micro business and the standards and guidelines set out by Ofgem to help support and protect micro businesses.