Register for an online account

Why should I register for an online account?

It’s the easiest and quickest way to manage your bills, meter readings and payments.

With a few clicks you can:

  • View and pay bills online anytime 24/7   
  • Submit meter readings meaning you’ll get accurate bills and only pay for the energy you use
  • Set up and manage Direct Debits payments

The benefits include:

  • Find out your balance without the need to call
  • Receive email reminders for meters read and renewals

Save time with an online account

Online meter readings, bills and payments put you in control of your business energy. It's easy and secure.

How do I register for an online account?

Go to the Register page and follow the instructions. Remember to have a recent bill to hand as we will ask for:

  • Account number
  • Site postcode
  • Phone number
  • Email address

If you've just joined and don't have a bill yet, your account number and site postcode can be found in your welcome letter. You'll have received your welcome letter with your order confirmation pack.

Read our Online account terms of use for when you register for an online account.

Super users and standard users

If more than one person needs access to your account

The first person to register is always a super user.

You can have up to five super users and 195 standard users with different levels of access:

  1. Super users can create, edit and remove users and manage which accounts they can view, as well as have online account management access for all accounts
  2. Full access users have access to all online account features but can't manage users
  3. Reads, bills & payments users have access to all online account features with the exception of adding a site, renewing a contract and opting in to paperless billing
  4. Reads & bills users can submit a meter read and view bills

Where can I find out about adding users to access to my online account?

Related help