Its the easiest way to take care of your bills, meter readings, payments, energy consumption and more.
Not a business? Go to our British Gas residential website for help.
You can register for an online account in just a few minutes. Once set up you’ll be able to:
Go to the Register page and follow the instructions. Remember to have a recent bill to hand as we will ask for:
If you've just joined and don't have a bill yet, your account number and site postcode can be found in your welcome letter. You'll have received your welcome letter with your order confirmation pack.
The first person to register is always a super user.
You can have up to five super users and 195 standard users with different levels of access:
If you can’t do something online because you have limited access and you don’t know who the super user(s) are for your organisation, you can chat with us for help.
Only a super user can add a second organisation to your online account.
1. Select ‘Add account’ from the left hand menu
2. Enter an account number and site postcode from the organisation you want to add
3. Answer the relevant security question. This could be one of four:
4. The new organisation is added in real time.
We may need to verify your details before adding the account, which can take up to 48 hours. We’ll email you to confirm when your account has been added. You’ll then need to click the link in your email to start using your online account.
Once the second organisation has been added, if there's no other users then you will be a super user. If there are other users, then you will be a reads, bills and payments user.
The new user will be opted in to meter read alerts and view bill alerts. Super users will also be opted in to renewal alerts and have the option to select paperless billing.