Register for an online account

Manage your business energy online any time

Its the easiest way to take care of your bills, meter readings, payments, energy consumption and more.

Not a business? Go to our British Gas residential website for help.

Why should I set up an online account?

You can register for an online account in just a few minutes. Once set up you’ll be able to:

  • View and pay bills online anytime 24/7
  • View your balance and statements without the need to call  
  • Submit meter readings meaning you’ll get accurate bills and only pay for the energy you use
  • Receive email reminders when your meter reads and renewals are due
  • Set up and manage Direct Debits payments
  • View your energy usage to help you manage your costs

Save time with an online account

Online meter readings, bills and payments put you in control of your business energy. It's easy and secure.

How do I register for an online account?

Go to the Register page and follow the instructions. Remember to have a recent bill to hand as we will ask for:

  • Account number
  • Site postcode
  • Phone number
  • Email address

If you've just joined and don't have a bill yet, your account number and site postcode can be found in your welcome letter. You'll have received your welcome letter with your order confirmation pack.

Read our Online account terms of use for when you register for an online account.

Super users and standard users explained

If more than one person needs access to your account

The first person to register is always a super user.

You can have up to five super users and 195 standard users with different levels of access:

  1. Super users can create, edit and remove users and manage which accounts users can view. They can also add an account and have full online account management access.
  2. Full access users have access to all online account features but can't manage users
  3. Reads, bills & payments users have access to all online account features with the exception of adding a site, renewing a contract and opting in to paperless billing
  4. Reads & bills users can submit a meter read and view bills

If you can’t do something online because you have limited access and you don’t know who the super user(s) are for your organisation, you can chat with us for help.

How can I add and manage users in my online account?

See our step by step guide to help you set up users and manage what they see.

How do I add a missing account?

Only a super user can add a second organisation to their account.

1. Select 'Add missing accounts' from the ‘Manage’ menu

2. Enter an account number and site postcode from the organisation you want to add

3. Answer the relevant security question

4. The new organisation is added in real time.

We may need to verify your details before adding the account, which can take up to 48 hours. We’ll email you to confirm when your account has been added.    You’ll then need to click the link in your email to start using your online account.

Once the second organisation has been added, you will then be a super user. You will be opted in to renewal alerts, meter read alerts, view bill alerts and paperless billing.

The new user will be opted in to meter read alerts and view bill alerts. Super users will also be opted in to renewal alerts and have the option to select paperless billing.

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