Frequently asked questions

Following a recent review by British Gas Services (Commercial), we'll unfortunately no longer be offering our range of cover plans.

If you haven’t had this year's annual service completed yet and do not have one before your contract ends, you will not be charged for this. We'll calculate a final account balance for you at the end of your contract. This may include a refund or debit amount. We'll contact you with this information after the contract ends.

After your contract has come to an end, we'll be in touch within 28 days to confirm your final balance. If you are owed a credit balance, we will arrange for a refund to be sent to you.

If you pay via direct debit for your contract, then we will refund this via BACS. Otherwise, you will receive a cheque in the post.

Once your contract ends, to ensure your appliances are maintained and remain compliant with any applicable laws or regulations, you can find an alternative supplier by visiting gassaferegister.co.uk.

Yes - If you meet the criteria for a Homecare product. Please visit the homecare website for further information.

Yes - If you meet the criteria for our Dyno product. Please visit the Dyno website for further information.

Please rest assured that your warranty contract will continue to be maintained until its expiry. You won't be able to receive any servicing or repairs for your appliances from us after the warranty ends.

You will be able to call out British Gas as you would do normally until the day your contract ends (the date stated in your letter). Once your contract ends, to ensure your appliances are maintained and remain compliant with any applicable laws or regulations, you can find an alternative supplier by visiting gassaferegister.co.uk.