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Whilst we're operating a reduced service, you can still request a smart meter by completing our online
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You can also read our coronavirus update and FAQs for other contact options and useful information. Thanks for your patience.
Smart meters are the clever way to measure your business energy use
A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2.
SMETS2 works differently to other Smart meters, data is first sent into a communications hub and is sent directly to the communications company called the Data and Communications Company (DCC).
The DCC is a smart meter communications infrastructure that will link energy suppliers to smart meters via a secure wireless network.
Once you're connected we'll regularly receive your smart meter readings. With your smart readings your bills will be more accurate as you'll only be charged for the energy you've used. You won't have to submit monthly readings any longer.
Upgrading to smart meters is part of a national commitment to reducing energy use in Great Britain. The UK Government wants energy suppliers to install smart meters in all homes and businesses by the end of 2024.
If you don’t want us to do anything with your business smart meter data other than calculate your bills, it’s easy to opt out.
If you're half-hourly settled, you can't opt out as we collect your half hourly data for billing purposes.