Smart meters are the clever way to measure your business energy use
A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2.
SMETS2 meters are different to other smart meters as they continue to work even if you change energy supplier.
Data is transmitted through a communications hub to a company called DCC (Data and Communications Company). DCC manages the communications infrastructure that connects smart meters with the business systems of energy suppliers and network operators via a secure wireless network.
Once you're connected we'll regularly receive your smart meter readings. You'll no longer need to send us manual meter readings and you'll get more accurate bills as you'll only be charged for the energy you've used.
Not everyone is eligible to have a smart meter installed due to metering set up requirements and/or poor signal issues. If you've applied for a smart meter, but are not currently eligible to have one, we'll send you a letter explaining next steps.
Upgrading to smart meters is part of a national commitment to reducing energy use in Great Britain. The UK Government wants energy suppliers to install smart meters in all homes and businesses by the end of June 2025. It's one of the largest national programmes currently underway with more than 21.5 million smart meters already installed, including more than 8 million that we've installed in British homes and businesses to date.
Smart meters are key to upgrading the UK's outdated energy system and to reaching net zero by 2050, slashing carbon emissions by as much as 45 million tonnes – the equivalent of taking 26 million cars off the road for a year.
If you don’t want us to do anything with your business smart meter data other than calculate your bills, it’s easy to opt out.
If you're half-hourly settled, you can't opt out as we collect your half hourly data for billing purposes.
