Online account Terms and Conditions


Please read these terms and conditions carefully.

Online Account Terms & conditions

Please read these terms and conditions carefully

By using the website you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website.

To print these terms and conditions, select 'file' from your toolbar and then 'print'.

Accessing your account

You must provide us with your email address and a password so that you can log on to our Internet service and access your account details. When you use your email address and password you are authorising us to carry out all the instructions you have given us on this site. If you want to use a different email address to access your account you will need to log in to your account using your original email address and then visit the update your details section.


We will only allow you to log on and use the online account section of the site if you use your email address and password. For your protection, if you enter your email address and password incorrectly three times, we will block access to your account. If we block your account you will need to phone us on the number below so that we can reactivate it. You must make sure that nobody else knows your password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your password, you can change your password immediately through the website or by phoning us on the number below.

Unused, lapsed and duplicate accounts

We have the right to discontinue or delete your accounts where you have:

  • set up more than one online account (duplicate accounts) for the same supply;
  • not used your accounts for longer than 12 months (unused or lapsed accounts); or
  • accounts with invalid e-mail addresses.

Where possible we will contact you by email when we discontinue any accounts. Your supply will not be affected, and we will continue to send your bills through the post.

If we close or delete your online account, you can ask us for a new online account at any time.

  • By logging in you confirm that you are authorised to view the accounts you have access to online.
  • You must notify us if you or your colleagues who have access to a British Gas online account leave your company and should no longer have access.
  • You must not complete any activity that you are not authorised to do within your account, and by completing such action you are confirming you are authorised to complete us.

Our standard website Terms & Conditions  and Privacy Policy  also apply at all times.
British Gas business is a Centrica business.