Please read these terms and conditions carefully
By using the website you show you are agreeing to keep to these terms. If you do not accept our terms, please do not use the website.
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You must provide us with your email address and a password so that you can log on to our Internet service and access your account details. When you use your email address and password you are authorising us to carry out all the instructions you have given us on this site. If you want to use a different email address to access your account you will need to log in to your account using your original email address and then visit the update your details section.
We will only allow you to log on and use the online account section of the site if you use your email address and password. For your protection, if you enter your email address and password incorrectly three times, we will block access to your account. If we block your account you will need to phone us on the number below so that we can reactivate it. You must make sure that nobody else knows your password, even one of our customer service advisors. Please do not write them down. If you think that somebody may know your password, you can change your password immediately through the website or by phoning us on the number below.
We have the right to discontinue or delete your accounts where you have:
Where possible we will contact you by email when we discontinue any accounts. Your supply will not be affected, and we will continue to send your bills through the post.
If we close or delete your online account, you can ask us for a new online account at any time.