Energy Bills & Payments
Common Questions
Why is my energy bill so high?
The main reasons why your bill could be higher than expected.
How can I make sense of my bill?
We have created useful guides to explain what makes up your bills.
My account is in credit, can I get a refund?
See if you are eligible for a refund of your energy credit.
Struggling to pay your energy bill? You’re not alone.
We know it can sometimes be difficult to pay your bills on time. But we’re here to help. Find out what support is available.
Speak to us as soon as possible. We can talk you through your options to help make things more affordable.
Seek debt advice from a reputable charity or organisation.
Save energy around your home with our energy saving tips.
The British Gas Energy Trust can help with independent energy debt advice across England, Scotland and Wales. You may even be eligible for a grant to help cover the costs.
Payments
My Bill
Managing energy costs
British Gas Energy Trust
If you’re struggling with your energy bills, you are not alone. The British Gas Energy Trust can help with advice services across England, Scotland and Wales. You also may be eligible to apply for a grant to clear gas and electricity debts.