Partnership in action: Meet the people behind British Gas Business
15 September 2026
For businesses, energy is something that just needs to work – and when it doesn’t, it needs to be fixed promptly. But behind the scenes, keeping the power on requires teams of people working together to ensure things run smoothly.
At British Gas, partnership means understanding customers’ needs, helping them navigate challenges, and making complex things simpler. Whether they’re working directly with customers or providing vital support in the background, our business energy experts play an important role in helping businesses thrive.
Let’s meet three people whose stories bring that commitment to life.
Supporting businesses, empowering people: Meet Stephanie
Stephanie's story highlights the vital work that happens behind the scenes to support British businesses every day. Working in metering, she helps enable the underlying infrastructure, giving businesses access to the insights and tools they need to improve efficiency and support their net zero ambitions.
Beyond her day-to-day role, Stephanie is passionate about helping women feel empowered in their careers. Through her involvement with the Women’s Network, she champions opportunities for women across the business. Her story demonstrates how supporting both customers and colleagues helps create a culture where people can thrive.
For Stephanie, supporting businesses and supporting people go hand in hand.
The voice of the customer: Meet Chloe
Chloe’s story highlights the human impact behind everything we do at British Gas Business. Having started her career supporting residential customers, she developed a deep appreciation for how important reliable energy is to people’s lives and livelihoods – as well as a strong sense of empathy for the challenges customers face.
Today, Chloe helps improve customer experiences by identifying the root causes of issues and championing customer needs. She is passionate about making energy easier to understand and believes customers shouldn’t have to be energy experts themselves. By keeping things simple and putting customers at the heart of every decision, Chloe helps businesses feel informed, supported and confident in an increasingly complex energy landscape.
Chloe's story shows that great partnerships start with listening.
Seeing the bigger picture: Meet Josh
When businesses need help navigating slightly more complex energy requirements, having the right support can make all the difference. Leading a team that manages non-standard metering requests, Josh and his colleagues are often there when customers need extra guidance, working closely with them to resolve issues and keep projects moving forward.
A strong believer in continuous learning, Josh encourages his team to look beyond their immediate roles and develop a broader understanding of the industry and the customers they serve. He credits this mindset with helping his own career progression and giving him a greater appreciation of the wider impact of his work. For Josh, putting customers first is everyone’s responsibility, and understanding their needs is key.
For Josh, delivering the best customer experience depends on everyone understanding the role they play in making it happen.
The Power Behind British Business in action
Although their roles are very different, Stephanie, Chloe and Josh all share a common belief: partnership is built with people at the centre.
Whether it's enabling technology behind the scenes, championing customer needs, or helping businesses navigate complex situations, everyone has a role to play in delivering the support, expertise and understanding that make energy straightforward for customers.
Their stories show that partnership isn't confined to a single team or department. It comes to life in the everyday actions of colleagues across British Gas Business who work together to help businesses move forward with confidence.
That's what being the Power Behind British Business means in action.
In this article
Supporting businesses, empowering people: Meet Stephanie
The voice of the customer: Meet Chloe
Seeing the bigger picture: Meet Josh
The Power Behind British Business in action
Related articles
Business energy market update: September 2026
The views, opinions and positions expressed within the British Gas business Blog are those of the author alone and do not represent those of British Gas. The accuracy, completeness and validity of any statements made within this blog are not guaranteed. British Gas accepts no liability for any errors, omissions or representations. The copyright in the content within the British Gas business Blog belongs to the authors of such content and any liability with regards to infringement of intellectual property rights remains with them. See the Fuel mix used to generate our electricity. Read about making a complaint about your business energy.
