Welcome British Gas Plus customers
We’re currently transferring customers over from British Gas Plus and upgrading your accounts.
We’ll send you full details on how you can log in once we’ve finished setting up your upgraded account.
Sit back, relax and let us take care of everything
We're upgrading you to a British Gas business account, where you’ll enjoy the best of British Gas Plus and more.
We’ll shortly email you with your new account number. Your online account has a new look and location, and you’ll access it from this website.
This page will give you everything you need to know about your transfer - including detailed FAQs.
Your upgrade from British Gas Plus
When your account is transferred, you’ll get an improved service from us.
- Get free access to our Energy360™ DataView platform to help you save costs. Track your half hourly energy usage and visualise your consumption patterns.
- Your British Gas Plus contract required you to pay by variable Direct Debit. With your new account you can pay by variable or fixed Direct Debit, cash or card, and bank transfer.
- We’re now here for you on the phone too. Whereas your British Gas Plus contract was online only. Our friendly team is available 8am-6pm.
- You have choice – you can agree new contracts with us over the phone, online, or in writing.
- We’ll carry on sending you communications by email, but you may still receive a few communications from us in the post.
What happens next
Once we’ve set up your new account, we’ll write to you with more information.
We’ve prepared the below list of questions and answers, which we hope you find useful.
Frequently Asked Questions about British Gas Plus
What do I need to do?
Sit back and relax - we’re getting everything setup for you. We’ll write to you when your new account is ready and send you a link to get you online.
Will I lose my electricity supply?
Don’t worry, your electricity supply will continue as usual.
Bills
Will I get a final bill?
Yes, we’ll send you a final bill.
If you don’t have a Direct Debit, please pay this using the current British Gas Plus bank details shown below, under How do I make payments to my old British Gas Plus account?
If you pay by Direct Debit we’ll include your payment date on your final bill.
How often will you send me bills?
We’ll continue to send you monthly bills. Your first bill will include any balance transferred from your British Gas Plus account, and the energy you’ve used since your final British Gas Plus bill.
Will my bill look different?
You may notice one or two differences with the bill on your new account. You can find information to help understand your bill, in help and support.
Payments
How do I make payments to my new account?
To make payments to your upgraded account, please see details on Paying my bill - these are different from the bank account you paid into for your British Gas Plus account. Please use your new British Gas account number as the reference.
How do I make payments to my old British Gas Plus account?
When paying your final bill for your old British Gas Plus account, please use the following bank details. These should be the current bank details you’ve been using to pay your British Gas Plus bills:
- Bank: NatWest Bank Plc
- Account name: British Gas Trading LTD
- Account number: 48995495
- Sort code: 60-00-01
What will happen with my Direct Debit?
We’ll switch your Direct Debit to your new account automatically, once you’ve paid your final bill. The payment reference on your bank statement will include your new account number.
What if I have any credit left on my old British Gas Plus account?
We’ll transfer any remaining credit to your new account.
Account management
Can I still access my old British Gas Plus online account?
Yes, you’ll still have access to your old British Gas Plus online account.
Can I view my new account online with my other online accounts?
If you already have other British Gas business accounts with us, you’ll be able to use the same login details to view them all together. If you have a British Gas Lite account, you’ll be able to view these separately.
Will I still be able to view my half hourly data from my online account?
Yes, you can access your half hourly consumption data in your new online account. If you’d like data related to your British Gas Plus account, please chat with us, by clicking on the chat icon on the Plus customer login page. We're open 9am to 5pm, Monday to Friday.
Will I continue to receive renewably sourced electricity?
If you’re on a British Gas Plus contract and have a Fixed Price Energy Plan, 100% of electricity supplied will be backed by Renewable Energy Guarantees of Origin (REGOs) 1, from electricity generated in the UK.
What about my renewal?
When it’s time to renew, we’ll send you a renewal offer about 60 days before your current plan is due to end.
If you’ve already agreed your next renewal, you’ll still move onto this as planned.
I have a question about my British Gas Plus account
If you've got any queries about your current British Gas Plus account, please chat with us, by clicking on the chat icon on the Plus customer login page. We're open 9am to 5pm, Monday to Friday.
I have a question about my new British Gas business account
If you have any queries about your British Gas business account, please contact us. We’re open 8am to 6pm, Monday to Friday.
Terms and Conditions
Will my prices or Terms and Conditions change?
No, all agreed prices and terms and conditions will stay the same.
Disclaimer
Every unit of electricity we supply you during your contract will be matched to electricity from a renewable energy source, and we will hold the necessary number of Renewable Energy Guarantees of Origin (REGOs) as evidence of this supply. We will use reasonable endeavours to purchase enough REGOs to match 100% of the electricity you use on this tariff. However, failure to do so will not constitute a breach of contract by us or give rise to you having the right to terminate the supply contract. In the event something changes and we can no longer guarantee a renewable supply, we will write and let you know.
