Deemed rates
Deemed rates are default energy prices. They usually apply when you move into a business premises we supply, but you haven’t agreed a contract with us. Your energy will keep running, but you won’t be on a fixed or agreed plan.
Why you may be on deemed rates
Deemed rates are often applied automatically in certain situations.
You've just moved into a new business premises
If you’ve recently moved into a business premises we supply and haven’t agreed a plan yet, deemed rates may apply.
You haven’t told us you’ve moved in yet
If you haven’t told us you’ve moved in, your supply may be set up on deemed rates by default.
You haven’t agreed a contract or plan
If no energy plan has been agreed, your supply continues on deemed rates until you choose one.
What does deemed rates means for your business
While your supply continues, deemed rates aren’t designed to be a long‑term solution, it will mean:
Higher default pricing
Deemed rates are standard default prices and are usually higher than our agreed contract plans.
No fixed term
You’re not tied into a contract, but you’re also not benefiting from a tailored energy plan.
Your supply continues
Your energy stays on while you get set up and decide what to do next.
How to move off deemed rates
To get better value, you’ll need to agree a fixed energy plan with us.
Telling us you’ve moved in is the first step. We’ll then help you set up the right plan for your business.
What will I be paying on deemed rates?
To understand what you’ll be paying on deemed rates, view the documents below.
Looking to move off deemed rates?
Tell us you’ve moved in and we’ll help you find a better energy plan for your business.
Frequently Asked Questions about deemed rates
What are deemed rates?
Deemed rates are default energy prices that apply when you haven’t agreed a contract for a premises we supply.
Why am I on deemed rates?
You may be on deemed rates if you’ve recently moved in, haven’t told us you’ve moved, or haven’t agreed a plan yet.
Are deemed rates more expensive?
They’re usually higher than our agreed contract plans, which is why most businesses move off them as soon as possible.
Will my energy supply stop on deemed rates?
No. Your supply continues while you’re on deemed rates.
How do I move off deemed rates?
Tell us you’ve moved in and choose an energy plan that suits your business.
What should I do if I want more price certainty?
If you want more predictable energy costs, you can switch to a fixed energy plan at any time.
I’m struggling to pay my bill – what should I do?
We’re here to help. If you’re finding it difficult to pay, please don’t wait. Visit our financial support page to see what help is available or get in touch with us to talk through your options.
