Not a business? Go to our British Gas residential website
If your bill is showing that you're in credit, you can get a refund.
To get it, you need to submit a meter reading so we can make sure your bill is accurate. If your account is in credit, we'll refund the money.
The way we make the refund depends on the way you paid us:
Remember, you can check your bills and manage your Direct Debits online if you have an online account.
To give us your final meter reading and arrange a refund get in touch
* We may record calls to help improve our service to you. Calls to 0800 numbers are free from mobiles and landlines. Calls to 0330 / 0333 numbers will cost you no more than 01 or 02 numbers from landlines and mobiles and may be included with your call package if you get 'inclusive minutes'. Text messages are charged at your standard message rate and may be included in your call package.