Smart meters for business

Smart meters are the clever way to measure your business energy use.

Why upgrade to a smart meter?

No extra cost

We'll install your smart meter at no cost to you.

Types of meters

Saves time

As you won't have to submit your monthly meter readings.

Why register for an online account?

Accurate bills

Once your smart meter is connected and sending smart readings to us you'll receive accurate bills.

Understanding your bill

View consumption

Ability to request and view your previous consumption to help manage your energy usage.

Energy 360 DataView

Existing customers can request a smart meter upgrade

  • Log in to your online account.
  • Once logged in, you'll find an option to request your smart meter upgrade.
  • We'll process your request within 10 working days. If you're eligible, we'll schedule the installation.

What happens when you request a smart meter

What to expect on the day:

Pass on your business details

Once your complete a form request, we'll pass your details on to our dedicated smart meters team.

Review your business site

Once the smart meters team approve your business for a smart meter, we'll pass your details to one of our third party installers.

Call you to book an appointment

One of our third-party installers will call you to arrange an appointment. Remember, to have some key information ready for when we call. It could take up to 3 weeks for us to call you.

Getting ready for your business smart meter installation

  • When we call you to book your appointment, tell us when it's most convenient to have the electricity and/or gas turned off in your business. This includes medical devices, alarms and PCs
  • The installation takes around an hour
  • The technician will need car parking and access to your meter

Learn more about business smart meters

Business smart meter installations

Busting smart meter myths

Our installation partners

We use third parties to install our smart meters.

Who are Energy Assets

Energy Assets are Britain's largest independent meter asset manager and data services provider. They work with energy suppliers to complete gas metering installations for (AMR) and SMETS2 smart gas meters for micro businesses.

Energy Assets website

Existing customers - request your smart meter data

If you have a business smart meter that's submitting reads and you're receiving accurate bills, you'll be able to request your smart meter data.

1. Contact us

Contact us to request your smart meter data for up to 12 months.

Get in touch

2. Reply

We have 10 working days to fulfil your request.

3. Share data

We will contact you and share your smart meter data. This is normally by email.

4. Understand next steps

If we can't share your smart meter data with you, we'll clearly outline why your request has been rejected and suggest next steps.

Business smart meter data opt out

If you don't want us to do anything with your business smart meter data other than calculate your bills, it's easy to opt out.

Remember, if you're half-hourly settled, you can't opt out as we collect your half hourly data for billing purposes.


Our Smart Meter case studies




Read more about Smart meters for business

Frequently asked questions

What is a smart meter?

A smart meter is a gas or electricity meter that works by sending meter readings using technology similar to a mobile phone. The new generation of smart meters are called SMETS2.

SMETS2 meters are different to other smart meters as they continue to work even if you change energy supplier.

Data is transmitted through a communications hub to a company called DCC (Data and Communications Company). DCC manages the communications infrastructure that connects smart meters with the business systems of energy suppliers and network operators via a secure wireless network.

Once you're connected we'll regularly receive your smart meter readings. You'll no longer need to send us manual meter readings and you'll get more accurate bills as you'll only be charged for the energy you've used.

Not everyone is eligible to have a smart meter installed due to metering set up requirements and/or poor signal issues. If you've applied for a smart meter, but are not currently eligible to have one, we'll send you a letter explaining next steps.

Read our Business smart meter FAQs

Why do British Gas business upgrade all their customer's smart meters?

Upgrading to smart meters is part of a national commitment to reducing energy use in Great Britain. The UK Government wants energy suppliers to install smart meters in all homes and businesses by the end of June 2025. It's one of the largest national programmes currently underway with more than 21.5 million smart meters already installed, including more than 8 million that we've installed in British homes and businesses to date.

Smart meters are key to upgrading the UK's outdated energy system and to reaching net zero by 2050, slashing carbon emissions by as much as 45 million tonnes the equivalent of taking 26 million cars off the road for a year.

Read more about at Smart Energy GBGovernment guidance on Smart meters and Consolidated Metering Code of Practice (CoMCoP)

More ways to reduce your carbon footprint